MWR Program Updates (COVID-19)

 


MWR_Now Open_Header_728x90

Please click the plus (+) accordion(s) below to see the services, policies, and safety procedures implemented for each MWR Susquehanna Program and Activity.


Riverview Golf Course (Course Only)

Reopening Procedures Video: 

Click the URL Link (button) below to see what tips our Riverview Golf Course Manager recommends.

https://www.youtube.com/watch/golf

*Please note: At this time, YouTube (platform used for video links) is blocked on the DLA Network.  Videos can be viewed on personal computers and devices.

Payments:

  • Credit /debit card payments will be accepted via phone.

What's Open?

  • Golf Course & Practice Range open for riders (cart rental required) and walking.
    • Tee times are required after 4 p.m.
  • Drink orders available by calling (717) 770-5199
    • Customer will be contacted via phone when order is ready for pickup.
    • Orders and payment receipt will be placed in a blue bin outside the Pro Shop entrance.
    • Restrooms inside Clubhouse are open for use.

What's Closed?

  • Clubhouse remains closed.
    • No food service available at this time.

Golf Carts:

  • Thorough cleaning of each golf cart will be done at the beginning of each day; however, each golfer is recommended to use any of their own personal wipes to also help sanitize their cart prior to and after their visit.
    • Please return “dirty” golf carts to the "dirty cart" area which is a separate area from the “clean” golf carts.
  • One (1) person per cart, unless:
    • Both are from the same household
  • No push carts available

Other Equipment:

  • Use your feet to fix bunkers (no rakes available)
  • Don’t use ball washers
  • Flagsticks will be put out to help golfers
    • Avoid touching the flagstick or use your glove hand to pick it up or replace
  • Cups will have a pool noodle inside

Additional Procedures & Guidelines:

  • Face coverings (face masks) are required when 6' social distancing cannot be maintained.
  • Friendly Reminder: No handshakes or high-fives. Congratulate with “Air-fives”!

Eligibility:

  • Open to ID/CAC cardholders and the general public (non-ID/CAC cardholders).
    • Due to the secured nature of the Defense Distribution Center Susquehanna, patrons who do NOT possess an installation access badge should contact the Riverview Golf Course at (717) 770-5199 for base access instructions and security vetting.
  • *IMPORTANT* Temporary Procedures:  New installation access badges are ONLY being processed on Wednesdays and available for distribution on Thursdays due to limited staffing at Pass and ID.
    • AGF Members (new or renewal)
    • Daily Access Golfers
  • Please plan accordingly if base access is needed.
    • We highly recommend submitting your access requests NLT 9 a.m. on Wednesdays for installation access to schedule play on any day throughout the upcoming week.
  • Base Access Forms can be found at Riverview Golf Course

Contact Information:

Riverview Golf Course
A Avenue, Bldg. 300
New Cumberland, PA 17070

Phone: (717) 770-5199


Automotive Skills Center & Hobby Shop

Reopening Procedures Video: 

Click the URL Link (button) below to see what our Automotive Skills Center Manager recommends as we reopen.

https://www.youtube.com/watch/automotiveskillscenter

*Please note: At this time, YouTube (platform used for video links) is blocked on the DLA Network.  Videos can be viewed on personal computers and devices.

Payments:

  • Credit / debit card payments will be accepted via phone.
    • Payments will be made at the time of completion prior to vehicle pickup.

What's Open?

  • Servicing Center open for appointments only.
    • ALL appointment scheduling and transactions MUST be handled via phone.
    • No walk-ins authorized (front-door facility closed).
    • For on post vehicle emergencies, please call (717) 770-5701.
  • Hobby Shop:
    • First come, first served. Bays are not available for reservations.
  • Restrooms:
    • Hobby Shop Restroom available for customer use.
    • Service Center (Lobby) Restroom CLOSED.

Service Center Procedures:

Appointment Scheduling:

  • Customer should call (717) 770-5701 to schedule an appointment.
  • At the time of booking, please be prepared to provide the following information:
    • Household name, first and last
    • Home address
    • Work and cell phone numbers
    • Authorized personnel category (i.e. Active Duty, Retired Military, etc.)
  • You will be informed of the scheduled day / time to ensure your vehicle is brought to the Automotive Skills Center and should park your vehicle in parking lot and pick it up there as well.

Drop Off Procedures:

  • Please arrive at least 15 minutes before scheduled appointment time.
  • Park your vehicle in the parking lot.
  • Call (717) 770-5701 to inform our staff that your car has been dropped off.
  • Leave your keys, registration and insurance card (if applicable) on the passengers front seat and make sure to leave your vehicle unlocked.

Pick-up Procedures:

  • Customers will be contacted via phone when their vehicle is completed and ready for pick-up.
  • Credit / debit card payment will be taken over the phone.
  • A copy of your work order, payment receipt, keys and other documents will be left on the front passenger seat. 
    • Repairs will be recorded on work order form
  • We recommend you wipe down your vehicle at the time of pick-up.
  • Please call (717) 770-5701 to inform our staff you have picked up your vehicle.

Hobby Shop Procedures:

  • Call ahead (717) 770-5701
    • Recommend calling ahead to make sure a bay is available.

Bay Use

  • First come, first served. Bays are not available for reservations.
  • Maximum Patrons: 1 person per bay (2 total)
  • Last car will be authorized to enter the Hobby Shop one hour prior to closing; otherwise, the facility will close at this time.
  • Please follow newly implemented cleaning procedures and posted signage.

Additional Procedures & Guidelines:

  • Face coverings (face masks) are required when 6' social distancing cannot be maintained, regardless whether there is plexiglass or not.
  • Practice Social Distancing (6') 

Contact Information:

Automotive Skill Center & Hobby Shop
15th Street, Bldg. 250
New Cumberland, PA 17070

Phone: (717) 770-5701


MWR Grand Central (Tickets & Equipment Rental Office)

Reopening Procedures Video: 

Click the URL Link (button) below to see what our MWR Grand Central Manager recommends as we reopen.

https://www.youtube.com/watch/mwrgrandcentral

*Please note: At this time, YouTube (platform used for video links) is blocked on the DLA Network.  Videos can be viewed on personal computers and devices.


Payments:

  • Credit / debit card payments will be accepted via phone (cash will NOT be accepted).
    • All sales transactions and 20% rental deposits MUST be made via phone with a valid credit or debit card.
    • Final payment of Equipment Rental items will be made at the time of pick up.
  • Call (717) 770-4671 to coordinate and process your payments.

What's Open?

  • All Ticket Sales
  • All Equipment Rental reservations
    • No bounce house will be available at this time
  • RV Storage Lot by appointment only
  • Pavilion Rentals available
    • Maximum Patrons: 25 people

What's Closed?

  • MWR Grand Central front-door facility closed (no walk-ins authorized).

Information, Tickets, & Reservations (ITR) Procedures:

  • All tickets orders/sales will be conducted via phone (717) 770-4671 or emailing Bob@dla.mil
  • Customers will be notified when tickets are available for pick up.
  • When picking up tickets, customer should go to the "Pickup Window" at the front of the building where tickets and payment receipt will be given to customer.
    • Ticket(s) and receipt will be in a sanitized envelope.

Equipment Rental Procedures:

  • All equipment rental reservations will be conducted via via phone (717) 770-4671 or email.
  • 20% rental deposit must be made at the time of reservation via credit / debit card (no cash payments will be accepted).
  • Final payment will be processed at the time of pick up.

Reservation Process:

  • Upon completion of reservation, a copy of the reservation document, rental agreement form, and all other relevant documents (i.e. safety information) will be e-mailed to customer.
  • Prior to rental pick up, signed rental agreement and all other relevant documents (i.e. copy of driver's license and towing vehicle insurance card) must be e-mailed to MWR Grand Central (Equipment Rental office).

Pick up Process:

  • Thorough cleaning of each Equipment Rental item will be done prior to customer pick up; however, it is recommended that each customer sanitizes your rental item(s) prior to and after your use.
  • On the day of pickup, all ancillary items (i.e. tie-down straps, kayak gear) will be staged either in the vicinity of the equipment to be rented or outside the back doors.
    • In the event of inclement weather, if applicable, rental equipment and all ancillary item(s) will be staged in the back room.
  • At time of pickup, customer will call the office to make final payment.
    • Credit/debit cards will be the only form of payment accepted.

Return Process:

  • Customer should return ALL equipment and/or rental items within the agreed upon timeframes.
    • Please give our team a courtesy call prior to your arrival to coordinate.
    • Patrons may be requested to schedule an appointment for drop-off times.
  • Upon return of equipment, customer should ensure ALL issued equipment (i.e. trailers) is returned to its proper parking place.
  • Customer will be instructed to place certain rental equipment (i.e. tables, cornhole games) and ancillary items inside the back room.
    • Once items are returned, all items will remain in place for a minimum of 24 hours before being handled by staff, at which point each item will be sanitized.
    • Item(s) will not be available be rented again before 48 hours.

"On-the-Spot" Rentals:

  • In the event of "on-the-spot" rentals, customer will call MWR Grand Central via phone from the parking lot.
  • Assuming item requested is available for rent, your payment will be processed and all rental agreements and other documents will be prepared.
  • Once completed, the customer will be contacted via phone and requested to go to the "Pickup Window" at the front of the building where they will be given the Rental Agreement form and all other documents.
  • Customer will then return signed Rental Agreement through the "Pickup Window" at the front of the building.
  • Certain rental equipment and/or ancillary items will then be taken to the back room where customer will pick up.
  • Equipment return procedure remains the same as outlined above.

Additional Procedures & Guidelines:

  • Face coverings (face masks) are required when 6' social distancing cannot be maintained, regardless whether there is plexiglass or not.

Contact Information:

MWR Grand Central
F Avenue, Bldg. 406
New Cumberland, PA 17070

Phone: (717) 770-4671


Defense Dining Services

What's Open?

  • Inflight Café, Bldg. 2001 (EDC)
  • Café 311, NSA Mechanicsburg, Bldg. 311
  • Mobile Canteen

What's Available?

  • Takeout options only
  • Masks are required by all patrons
  • Limited occupancy restrictions enforced
  • Limited Route Schedule (Mobile Canteen)

Go to the Defense Dining Services website for more information and status updates at:

HTTPS://DEFENSEDINING.COM/

Please note: By clicking the link above, you will be re-directed to an external website.


Family Advocacy Program (FAP)

What's Open?

  • Services available by appointment only by calling (717) 770-7066
  • No walk-ins authorized
  • Telephone assistance available via (717) 770-7066

If you are in IMMEDIATE DANGER CALL 9-1-1

  • To report child abuse, domestic abuse or other personal danger concerns, call your local FAP (717) 770-7066, or to make a formal report of child abuse call the PA Child Abuse line, 1-800-932-0313.
  • Call the DoD child abuse report line, 1-877-790-1197, for the reporting of suspicions of child sexual abuse in a DoD facility.

Contact Information:

Family Advocacy Program (FAP)
G Avenue, Bldg. 400
New Cumberland, PA 17070

Phone: (717) 770-7066


MWR Administrative Offices

What's Open?

  • General inquiries and appointment scheduling available by calling (717) 770-6036
  • DLA employee out-processing (check out) done via phone by calling (717) 770-6036

Contact Information:

MWR Administrative Offices
G Avenue, Bldg. 400
New Cumberland, PA 17070

Phone: (717) 770-6036


Susquehanna Club

Reopening Procedures Video: 

Click the URL Link (button) below to see what our Program Manager recommends.

https://www.youtube.com/watch/susquehannaclub

*Please note: At this time, YouTube (platform used for video links) is blocked on the DLA Network.  Videos can be viewed on personal computers and devices.



A Special Note from the Susquehanna Club:

We look forward to helping you celebrate your special event at the Susquehanna Club. We are committed to providing you, your guests and our staff a safe environment.

Thank you all again for your continued support, patience and understanding during this time. Please feel free to contact us at (717) 770-3030 with any questions or to book your next special event!

Sincerely, 

Susquehanna Club Management

Procedure Baseline:

  • We will be following the guidelines that have been put in place by the DLA Reconstitution Plan, CDC and PA.GOV Health.

Guidelines for Guests:

  • All clients, client’s guests and client's vendors are asked to follow all guidelines set forth by PA Department of Agriculture and Health Department to the best of their abilities.
  • Guests will be asked to undergo a two-part COVID-19 pre-screening prior to entry to the Susquehanna Club, to include:
    • Answer a COVID-19 Symptom Questionnaire per CDC Guidance and approved by PHEO
    • Personnel will conduct a contactless temperature screening
  • Face coverings (face masks) are required
  • Guest seating shall be limited to 10 guests per table
  • All guests are asked to stay at home if they are experiencing any symptoms, have come in contact with anyone with COVID-19 or are otherwise sick. 

Guidelines that will be followed by the Susquehanna Club:

  • Follow all guidelines for safely gathering and food services based on PA Department of Agriculture, Health Department guidelines, CDC & DLA Reconstitution Plan
  • Sanitize frequently touched surfaces before, during and after events including, but not limited to, tables, doors, chairs, counter tops, sinks, faucets, bathroom stalls and handles
  • Hand sanitizer stations will be placed in accessible areas throughout the club
  • Face coverings will be worn by staff
  • Staff will wear latex free gloves as per Servsafe Guidelines
  • All staff shall answer a health survey and temperature tests before each shift 
  • No staff shall report to work if they are experiencing symptoms and/or have come in contact with anyone experiencing symptoms 
  • Use disposable cocktail plates, beverage cups, napkins and utensils during cocktail hour, cake service and beverage service
  • Guests will get new plates, cups, utensils and not reuse as to limit person to person contact
  • Follow all established Servsafe Guidelines for proper handling, preparation, service and presentation of all self service areas including, but not limited to: Hors d’oeuvre station, buffets, beverage stations and dessert stations
  • Place markers on the floor in all areas deemed necessary to encourage social distancing
  • Require DJ’s to make announcement throughout event to encourage social distancing, wash hands and to wear face coverings
  • Signage will be placed to remind guests to practice social distancing, wash hands and to wear face coverings
  • Room set up will be strategically stationed to accommodate social distancing by maintaining 6’ between guest tables

Contact Information:

Susquehanna Club
Phone: (717) 770-3030


*IMPORTANT NOTICE*

In connection with your use of any MWR Susquehanna Facilities, please be advised that you must follow DoD COVID-19 guidelines, DLA Susquehanna policies, CDC guidelines and the recommendations of health officials.  Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and MWR Susquehanna cannot guarantee that you will not be exposed during your visit. 

***PLEASE READ***

By visiting any MWR Susquehanna Facilities, you acknowledge and agree that you assume these inherent risks associated with attendance.


A Letter to our Valued Customers

Welcome back! Here is a special note from our MWR Chief.
Read the full article...
 

 
MWR_Coming Soon_Header_728x90


Fitness Center

Riverview Golf Course (Pro Shop & Clubhouse)

 

***Please remember, if upward trajectories of local COVID-19 cases are observed, it is likely the safety and precautionary measures may change and MWR Facilities may need to implement additional restrictions or may temporarily close again.***

Patrons are asked to continue following implemented safety protocols and practicing CDC recommended health and sanitation procedures as preventative measures.

CDC.GOV WEBSITE

PA.GOV HEALTH WEBSITE

Please note: By clicking the link above, you will be re-directed to an external website. 

Thank you for understanding and we apologize for any inconvenience. Please direct questions to Ms. Spalding at (717) 770-6036.


Please go to www.DLA.mil/Distribution for the most current Installation Status and other IMPORTANT updates for Defense Distribution Center Susquehanna.

DLA.MIL (CLICK HERE)


PA.gov and CDC.gov websites are continuously updated, please make sure you refer to these sites for the most current information on COVID-19.

WWW.DLA.MIL/DISTRIBUTION

www.health.pa.gov

https://www.cdc.gov

Installation Access Procedures

www.dla.mil/info/coronavirus


NO FEDERAL ENDORSEMENT IMPLIED.

DSCC-MWR-Website-ICE-Icon

NOW OPEN!

Reopening YouTube Videos

In order to ensure the safety of our customers and our MWR Team Members, please watch these helpful videos for a few tips from our Program Managers and see what to expect.


COMING SOON...

Reopening YouTube Videos

Select MWR Programs are "COMING SOON" and will remain closed until further notice. Please check out these helpful videos featuring a few tips on what to expect for when they reopen their facilities. Thank you for your continued patience and understanding.

*Please note: At this time, YouTube (platform used for video links) is blocked on the DLA Network.  Videos can be viewed on personal computers and devices.