MWR Program Updates (COVID-19)

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***IMPORTANT UPDATE***

As of Aug. 4, 2021, face coverings are required to be worn at all times by all patrons regardless of vaccination status.

Face coverings Policy Update

 


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Please click the plus (+) accordion(s) below to see the services, policies, and safety procedures implemented for each MWR Susquehanna Program and Activity.


Automotive Skills Center & Hobby Shop

What's Open?

  • Servicing Center (by appointment only)
  • Hobby Shop
  • Restrooms available for customer use

Safety Procedures & Guidelines:

  • Mask Mandate has been lifted for ALL fully vaccinated individuals.
    • If you are not fully vaccinated, you MUST wear face coverings in accordance with CDC guidelines.
  • Customers (and staff) are asked to:
    • Wear face coverings (if not fully vaccinated)
    • Practice social distancing (6')
    • Wash hands (20 second or longer)
    • Follow posted signage
    • Stay at home if they are experiencing any COVID-19 symptoms, have come in contact with anyone with symptoms, or are otherwise sick. 

Service Center Procedures:

Appointment Scheduling:

  • Customer can call (717) 770-5701 or walk in to schedule an appointment.
  • At the time of booking, please be prepared to provide the following information:
    • Household name, first and last
    • Home address
    • Work and cell phone numbers
    • Authorized personnel category (i.e. Active Duty, Retired Military, etc.)
  • You will be informed of the scheduled day / time to ensure your vehicle is brought to the Automotive Skills Center.

Drop Off Procedures:

  • Please arrive at least 15 minutes before scheduled appointment time.
  • Park your vehicle in the parking lot.
  • Call (717) 770-5701 or walk in to the Service Center lobby to inform our staff that your vehicle has been dropped off.
  • Customers are asked to bring keys, registration and insurance card (if applicable) in to the Service Center lobby.
    • Customers may request special accommodations (if needed) via phone by calling (717) 770-5701.

Pick Up Procedures:

  • Customers will be contacted via phone when their vehicle is completed and ready for pick up.
  • Payments must be made at the time of vehicle completion and prior to pick up.
    • Credit card, debit card or cash payments accepted via phone or in person.
  • A copy of your work order, payment receipt, keys, and other necessary documents (if applicable) will be provided at the time of pick up.
    • Repairs will be recorded on work order form.

Hobby Shop Procedures:

  • It is recommended that customers call ahead (717) 770-5701 to make sure a bay is available.
  • Bay are not available for reservations.  First come, first served.
  • Last car will be authorized to enter the Hobby Shop one hour prior to closing; otherwise, the facility will close at this time.
  • Customers should follow any implemented cleaning procedures and posted signage.

Contact Information:

Automotive Skill Center & Hobby Shop
15th Street, Bldg. 250
New Cumberland, PA 17070

Phone: (717) 770-5701




MWR Grand Central (Tickets & Equipment Rental Office)

What's Open?

  • All Ticket Sales
  • All Equipment Rental reservations
    • No bounce house or watercraft equipment (i.e. canoes, kayaks, etc.) are available at this time
  • RV Storage Lot (by appointment only)
  • Pavilion Rentals available

Safety Procedures & Guidelines:

  • Mask Mandate has been lifted for ALL fully vaccinated individuals.
    • If you are not fully vaccinated, you MUST wear face coverings in accordance with CDC guidelines.
  • Customers (and staff) should:
    • Wear face coverings (if not fully vaccinated)
    • Practice social distancing (6')
    • Wash hands (20 second or longer)
    • Follow posted signage
    • Stay at home if they are experiencing any COVID-19 symptoms, have come in contact with anyone with symptoms, or are otherwise sick. 

Information, Tickets, & Reservations (ITR) Procedures:

  • All tickets orders/sales will be conducted via phone (717) 770-4671, by emailing Bob@dla.mil, or in person at MWR Grand Central (ITR Ticketing Office).
  • If orders are placed via phone or email, customers will be notified when tickets are available for pick up.
    • Please give our team a courtesy call prior to your arrival to coordinate.
  • Ticket(s) and receipt will be provided to customers in a sanitized envelope.
  • Credit / debit card or cash payments will be accepted.

Equipment Rental Procedures:

  • All equipment rental reservations will be conducted via via phone (717) 770-4671 or email.
  • 20% rental deposit must be made at the time of reservation.
  • Final payment will be processed at the time of pick up.

Reservation Process:

  • Upon completion of reservation, a copy of the reservation document, rental agreement form, and all other relevant documents (i.e. safety information) will be e-mailed to customer.
  • Prior to rental pick up, signed rental agreement and all other relevant documents (i.e. copy of driver's license and towing vehicle insurance card) must be completed.

Pick up Process:

  • Thorough cleaning of each Equipment Rental item will be done prior to customer pick up; however, it is recommended that each customer sanitizes your rental item(s) prior to and after your use.
  • On the day of pickup, all ancillary items (i.e. tie-down straps, kayak gear) will be staged either in the vicinity of the equipment to be rented or outside the back doors.
    • In the event of inclement weather, if applicable, rental equipment and all ancillary item(s) will be staged in the back room.
  • At time of pickup, customers can come into the office to make final payment; otherwise, payment by phone will be accommodated, if requested.

Return Process:

  • Customer should return ALL equipment and/or rental items within the agreed upon timeframes.
    • Please give our team a courtesy call prior to your arrival to coordinate.
    • Patrons may be requested to schedule an appointment for drop-off times.
  • Upon return of equipment, customer should ensure ALL issued equipment (i.e. trailers) is returned to its proper parking place.
  • Customer will be instructed to place certain rental equipment (i.e. tables, cornhole games) and ancillary items inside the back room.
    • Once items are returned, all items will remain in place for a minimum of 24 hours before being handled by staff, at which point each item will be sanitized.
    • Item(s) will not be available be rented again before 48 hours.

Contact Information:

MWR Grand Central
F Avenue, Bldg. 406
New Cumberland, PA 17070

Phone: (717) 770-4671




Defense Dining Services

What's Open?

  • Inflight Café, Bldg. 2001 (EDC)
    • Dining room seating open
    • Take out available
  • Café 311 (NSA Mechanicsburg, Bldg. 311)
    • Take out options only
  • Mobile Canteen
    • Limited Route Schedule
    • Take out available

Safety Procedures & Guidelines:

  • Mask Mandate has been lifted for ALL fully vaccinated individuals.
    • If you are not fully vaccinated, you MUST wear face coverings in accordance with CDC guidelines.
  • Customers (and staff) should:
    • Wear face coverings (if not fully vaccinated)
    • Practice social distancing (6')
    • Wash hands (20 second or longer)
    • Follow posted signage
    • Stay at home if they are experiencing any COVID-19 symptoms, have come in contact with anyone with symptoms, or are otherwise sick. 

Go to the Defense Dining Services website for more information and status updates at:

HTTPS://DEFENSEDINING.COM/

Please note: By clicking the link above, you will be re-directed to an external website.




Riverview Golf Course

What's Open?

  • Golf Course & Practice Range
    • Tee times are required after 4 p.m.
    • Open to walkers or golf cart riders (cart rental required)
  • Pro Shop
  • Restrooms

Safety Procedures & Guidelines:

  • Mask Mandate has been lifted for ALL fully vaccinated individuals.
    • If you are not fully vaccinated, you MUST wear face coverings in accordance with CDC guidelines.
  • Customers (and staff) are asked to:
    • Practice social distancing (6')
    • Wash hands (20 second or longer)
    • Wear face coverings (if not fully vaccinated)
    • Follow posted signage throughout the Clubhouse
    • Stay at home if they are experiencing any COVID-19 symptoms, have come in contact with anyone with symptoms, or are otherwise sick. 

Payments:

  • Credit /debit card/cash payments will be accepted in person or via phone by calling (717) 770-5199.

Golf Carts:

  • Golf carts available for use (rental fees apply)
  • Thorough cleaning of each golf cart will be done at the beginning of each day; however, each golfer is recommended to use any of their own personal wipes to also help sanitize their cart prior to and after their visit.
  • Customers are asked to please return “dirty” golf carts to the "dirty cart" area which is a separate area from the “clean” golf carts.
  • One (1) person per cart, unless:
    • Both are from the same household
    • OR, both riders wear masks when inside the cart
  • No push carts available at this time.

Eligibility:

  • Open to ID/CAC cardholders and the general public (non-ID/CAC cardholders).
    • Due to the secured nature of the Defense Distribution Center Susquehanna, patrons who do NOT possess an installation access badge should contact the Riverview Golf Course at (717) 770-5199 for base access instructions and security vetting.

*IMPORTANT* Temporary Installation Access Procedures:  

  • New installation access badges are ONLY being processed on Wednesdays, and available for distribution on Thursdays due to limited staffing at Pass and ID which applies to:
    • AGF Members (new or renewal)
    • Daily Access Golfers
  • Please plan accordingly if base access is needed.
    • We highly recommend submitting your access requests NLT 9 a.m. on Wednesdays for installation access to schedule play on any day throughout the upcoming week.
  • Base Access Forms can be found at Riverview Golf Course.

Contact Information:

Riverview Golf Course
A Avenue, Bldg. 300
New Cumberland, PA 17070

Phone: (717) 770-5199




Family Advocacy Program (FAP)

What's Open?

  • Services available by appointment or walk-ins. 
  • Telephone assistance available via (717) 770-7066.

If you are in IMMEDIATE DANGER CALL 9-1-1

  • To report child abuse, domestic abuse or other personal danger concerns, call your local FAP (717) 770-7066, or to make a formal report of child abuse call the PA Child Abuse line, 1-800-932-0313.
  • Call the DoD child abuse report line, 1-877-790-1197, for the reporting of suspicions of child sexual abuse in a DoD facility.

Contact Information:

Family Advocacy Program (FAP)
G Avenue, Bldg. 400
New Cumberland, PA 17070

Phone: (717) 770-7066




MWR Administrative Offices

What's Open?

  • General inquiries and appointment scheduling available by calling (717) 770-6036
  • DLA employee out-processing (check out) done via phone by calling (717) 770-6036

Contact Information:

MWR Administrative Offices
G Avenue, Bldg. 400
New Cumberland, PA 17070

Phone: (717) 770-6036




Susquehanna Club

A Special Note from the Susquehanna Club:

We look forward to helping you celebrate your special event at the Susquehanna Club. We are committed to providing you, your guests, and our staff a safe environment.

Thank you all again for your continued support, patience and understanding during this time.  Please feel free to contact us at (717) 770-3030 with any questions or to book your next special event!

Sincerely, 

Susquehanna Club Management

Procedure Baseline:

  • We will be following the guidelines that have been put in place by the DLA Reconstitution Plan, CDC and PA.GOV Health.

Guidelines for Guests:

  • All clients, client’s guests and client's vendors are asked to follow all guidelines set forth by PA Department of Agriculture and Health Department to the best of their abilities.
  • All clients, client’s guests and client's vendors are asked to follow posted signage reminding guests to:
    • Wear face coverings (if not fully vaccinated)
      • Mask Mandate has been lifted for ALL fully vaccinated individuals.
      • If you are not fully vaccinated, you MUST wear face coverings in accordance with CDC guidelines.
    • Practice social distancing (6')
    • Wash hands (minimum of 20 seconds)
      • Hand sanitizer stations available in strategic areas throughout the club.
    • Stay at home if you are experiencing any COVID-19 symptoms, have come in contact with anyone with symptoms, or are otherwise sick. 

Guidelines that will be followed by the Susquehanna Club:

  • Follow all guidelines for safely gathering and food services based on PA Department of Agriculture, Health Department guidelines, CDC & DLA Reconstitution Plan.
  • Mask Mandate has been lifted for ALL fully vaccinated individuals.
    • Face coverings will be worn by all staff if they have not been fully vaccinated.
  • All staff will follow all established Servsafe Guidelines for proper handling, preparation, service and presentation of all self service areas including, but not limited to: Hors d’oeuvre station, buffets, beverage stations and dessert stations.
  • All staff will practice social distancing (6'), wash hands, and wear face coverings (if not fully vaccinated).
  • Frequently touched surfaces will be sanitized before, during, and after events including, but not limited to, tables, doors, chairs, counter tops, sinks, faucets, bathroom stalls, and handles.
  • Rooms will be set up strategically to accommodate social distancing.
  • No staff will report to work if they are experiencing symptoms and/or have come in contact with anyone experiencing symptoms. 

Contact Information:

Susquehanna Club
Mifflin Avenue, Bldg. 79
New Cumberland, PA 17070
*Located at the end of Ross Avenue in New Cumberland, PA*

Phone: (717) 770-3030




Child and Youth Program (CYP)

*Important Notice*

Care will initially be provided only to previously approved children of Mission Essential sponsors.

Additional children will be slowly and incrementally phased in as gating criteria allows to ensure for the utmost degree of safety for all.

What's Open?

  • Child Development Center (CDC)
  • School Age Services (SAS)

Drop-Off Procedures:

  • Patrons must allow for additional time for drop off. 
  • To decrease exposure, patrons will make every effort to ensure the same adult is dropping off and picking up the child each day.
  • Children (2+) and parents must have face coverings on before exiting their vehicles.
  • Families should line up along the right side of the front walk next to a pre-placed sign.
  • Patron will open the outer double doors and stop before the 2nd, set of doors.
  • A hand sanitizer station will be available outside the double doors. 
  • Patrons will be verbally questioned to assess their child’s potential, for COVID exposure. 
  • Children will then have their temperature taken before entering the lobby area.
  • Parents will not be permitted in the lobby area.
  • An administrative support assistant will swipe child into CYMS manually.
  • Patron will provide all basic care items in a plastic bag (extra clothes, blankets, face coverings) for the week.
  • CDC/SAS staff member will escort child to designated classroom.
  • Classroom staff will immediately sign child into classroom and assist child with hand washing.

Protective Procedures:

  • Staff and other adults must wear face coverings when inside the building and adhere to the 6' social distancing protocol.
  • Children under the age of 2 will not wear face coverings.
  • Children ages 2 -5 will be highly encouraged to wear face coverings and will be introduced to social distancing.
  • SAS children will wear face coverings when they cannot maintain social distance.
  • Hand sanitizer stations are available throughout the center.
  • All hard surfaces and high-touch areas will be cleaned and disinfected at the end of each day (after children have departed), and throughout the day as needed, in accordance with Centers for Disease Control guidelines.
  • Playground toys and equipment will be disinfected.
  • Water fountains have been turned off until further notice and the kitchen will ensure every classroom has water available for staff and children.
  • All classrooms, surfaces, equipment and materials will be disinfected at the end of the day.
  • Pacifiers will be taken home each day. 
    • Regular pacifier cleaning will occur throughout the day should contamination occur.
  • Parents will call in and let CYP staff know if their child will not be in attendance on a particular day. 
    • Staff will be calling parents of any child who is anticipated for care who doesn’t arrive by 9 a.m. 

Programming:

  • Social distancing will be maintained to the degree that it is most practical in each classroom.
    • No more than one ratio group of children will be allowed in Infant/PreTodd and PreTodd/Todd classrooms.
    • No more than 8 children will be allowed in Preschool and Pre-K classrooms.
    • No more than 9 children will be allowed in a SAS room.
  • Classrooms will NOT combine in early morning or late evening hours (or any other time throughout the day).
    • Children will go to their assigned classroom upon arrival/health screening and remain there until parent arrives to pick up.
  • There will be times social distancing will not be practical as it is important to comfort crying, sad, and/or anxious infants and toddlers.
    • They often need to be held and reassured, especially in an atypical child care environment.
  • Diaper changing procedures will be augmented to include the addition of hand washing PRIOR to diaper changing by both staff and child.
  • Parents should provide their child(ren) with enough face coverings to wear throughout each day of the care week.
    • Face coverings will be stored in separate labeled paper bags during meal times.
    • Staff will support children with gaining comfort with wearing face coverings while in care.
  • Face coverings that have been worn and/or soiled will be returned to parents at the end of the day to be laundered.
    • Disposable masks will be discarded at the end of the day or whenever potential contamination has occurred.
  • No more than one classroom (and no more than 8 children) may use any playground at one time.
    • Playground time frames will be adjusted in both the morning and afternoon to accommodate all groups.
    • CDC/SAS management will publish a revised playground schedule and provide to all classrooms.
  • Cots will be spaced 6 feet apart during nap time whenever possible and will be placed head to toe. 
  • Group sensory experiences (water/sand/play-dough) will be eliminated until further notice.
    • Training staff will work with teachers to help develop safe and age appropriate individual sensory experiences that are COVID friendly.

Food Service:

  • Family style dining will be suspended indefinitely for CDC.
  • All CDC food will be plated by staff, away from the table, and served to children who will sit spaced at each table as far apart as can be safely done while still allowing staff to supervise.*
    • Pretoddlers must be within arm’s length of caregiving staff at all times during meals and snacks.
  • Cafeteria style dining will be discontinued until further notice for SAS children.
  • SAS children will request a staff member to add foods to their plates.

General Health Practices:

  • All children and staff will need multiple changes of clothes on hand in case they are soiled or contaminated.
  • Staff will observe children throughout the day, as is our normal procedure, for any signs/symptoms of illness.
  • Children who become symptomatic throughout the day will be moved to the designated isolation area (empty classroom will be designated) for further wellness assessment.
    • Exclusion will occur as required.
    • The Administrative Assistant/Management staff member will contact the parent, using the phone number left at drop-off, for pick-up.
    • The child needs to be picked up immediately.

Hand Washing:

  • All children and staff will wash hands frequently.
  • In addition to the normal times, children and staff will wash BEFORE and after diapering.
  • Parents should watch for cracking, chapping and dryness and treat accordingly.
  • During outdoor play, hand sanitizer may be substituted. 
    • Staff will closely supervise children when, and if, they use hand sanitizer to ensure it is not ingested.

Payments & Fees:

  • Fees will be billed manually based on the care provided. 
    • Normal grace periods and late fees will be in effect.
  • Credit card payments are the preferred method of payment and must be made over the phone by calling (717) 770-7360.

Pick Up Procedures:

  • Patrons must allow for additional time for pick up.
  • Only one parent may come to designated pick up area when possible (patrons may have more than one child and need extra help).
  • To decrease exposure, patrons will make every effort to ensure the same adult is dropping off and picking up the child each day.
  • Everyone approaching designated pick up area will wear a face mask (to include children over the age of 2).
  • Patrons will call the Center, 5 minutes in advance of their arrival, to communicate their arrival outside of the facility for pick up by calling (717) 770-7360.
  • An administrative support assistant will notify classroom of impending pick up upon telephonic notification by patron.
  • A CDC/SAS staff member will immediately sign child out from classroom sign in sheet.
  • Staff will then escort child from the classroom to the designated pick up area outside of the center. 
    • Child pick up will occur individually to allow for movement of child from classroom to the outside pick up location and to maintain 6' social distancing.
  • Administrative support assistant will swipe child out of CYMS manually.
  • Staff will return all basic care items (empty bottles, extra clothes, blankets, etc.) to be taken home at the end of each week. 
    • Late pick up fees will be assessed for all families not in the queue for pick up after 3:45 p.m. 
    • It is imperative staff have adequate time to clean the facility after children have gone for the day.

Coming Soon:

Families will be accepted back into care by priority as identified by the DoD, then seniority level (date of enrollment) to allow for gradual increase of numbers until maximum occupancy is reached.  Parents will be notified a week in advance of their child returning.

The Child Development Center and School Age Services will ONLY resume normal operations and return to “business as usual” concept when Defense Distribution Center Susquehanna returns to HPCON 0.

Until that time, patrons are asked to continue following the above procedures as well as continue to practice CDC recommended health and sanitation procedures.

Additional Procedures & Guidelines:

  • Face coverings (face masks) are required when 6' social distancing cannot be maintained, regardless whether there is plexiglass or not.
  • Practice Social Distancing (6') 

Temporary Hours of Operation: 

Monday 6:45 a.m.-4:45 p.m.
Tuesday 6:45 a.m.-4:45 p.m.
Wednesday 6:45 a.m.-4:45 p.m.
Thursday  6:45 a.m.-4:45 p.m.
Friday  6:45 a.m.-4:45 p.m.
Saturday  Closed
Sunday  Closed

*Temporary hours will remain in effect until such a time as it is deemed safe and feasible to return to normal operating hours.

Contact Information:

Child and Youth Program
J Avenue, Bldg. 255
New Cumberland, PA 17070

Phone: (717) 770-7360



Fitness Center

What's Open? 

  • Fitness Center 
    • All exercise rooms and equipment
    • Tennis Court (outdoors)
    • Softball Field (outdoors)
  • Locker Rooms and Restrooms facilities 
    • Showers: OPEN from 5 a.m.-12 p.m. daily (to vaccinated personnel only)
    • Saunas: CLOSED
    • Steam Rooms: CLOSED
  • Fitness Activities
    • Intramural Sports (leagues and events)
    • Run/Walk Series
    • Commander Cup Series events
    • Group Fitness Classes (coming soon)

Safety Procedures & Guidelines:

  • Mask Mandate has been lifted for ALL fully vaccinated individuals.
    • If you are not fully vaccinated, you MUST wear face coverings in accordance with CDC guidelines.
  • Patrons (customers and staff) should:
    • Wear face coverings (if not fully vaccinated)
    • Practice social distancing (6')
      • Applies everywhere within the facility!
    • Wash hands (20 second or longer)
    • Follow posted signage
    • Stay at home if they are experiencing any COVID-19 symptoms, have come in contact with anyone with symptoms, or are otherwise sick. 
  • Sanitation Stations are strategically placed throughout the Fitness Center.
    • Wipe down equipment before and after use.

Temporary Hours of Operation:

Monday  5 a.m.-5 p.m.
Tuesday 5 a.m.-5 p.m.
Wednesday 5 a.m.-5 p.m.
Thursday 5 a.m.-5 p.m.
Friday 5 a.m.-5 p.m.
Saturday Closed
Sunday Closed

Contact Information:

Fitness Center
15th Street, Bldg. 320
New Cumberland, PA 17070

Phone: (717) 770-6428





*IMPORTANT NOTICE*

In connection with your use of any MWR Susquehanna Facilities, please be advised that you must follow DoD COVID-19 guidelines, DLA Susquehanna policies, CDC guidelines and the recommendations of health officials.  Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and MWR Susquehanna cannot guarantee that you will not be exposed during your visit. 

***PLEASE READ***

By visiting any MWR Susquehanna Facilities, you acknowledge and agree that you assume these inherent risks associated with attendance.


 

 

***Please remember, if upward trajectories of local COVID-19 cases are observed, it is likely the safety and precautionary measures may change and MWR Facilities may need to implement additional restrictions or may temporarily close again.***

Patrons are asked to continue following implemented safety protocols and practicing CDC recommended health and sanitation procedures as preventative measures.

CDC.GOV WEBSITE

PA.GOV HEALTH WEBSITE

Please note: By clicking the link above, you will be re-directed to an external website. 

Thank you for understanding and we apologize for any inconvenience. Please direct questions to Ms. Spalding at (717) 770-6036.


Please go to www.DLA.mil/Distribution for the most current Installation Status and other IMPORTANT updates for Defense Distribution Center Susquehanna.

DLA.MIL (CLICK HERE)


PA.gov and CDC.gov websites are continuously updated, please make sure you refer to these sites for the most current information on COVID-19.

WWW.DLA.MIL/DISTRIBUTION

www.health.pa.gov

https://www.cdc.gov

www.dla.mil/info/coronavirus


NO FEDERAL ENDORSEMENT IMPLIED.

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