MWR Program Updates (COVID-19)

COVID_Condition Levels Graph_2022-03-16


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Please click the plus (+) accordion(s) below to see the services, policies, and safety procedures implemented for each MWR Susquehanna Program and Activity.


Automotive Skills Center & Hobby Shop

What's Open?

  • Servicing Center (by appointment only)
  • Hobby Shop
  • Restrooms available for customer use

Safety Procedures & Guidelines:

  • Face Coverings and Screening Testing are in accordance with COVID-19 Community Transmission Levels.  
  • Please refer to the websites below for additional information.

www.DLA.mil/Info/Coronavirus

www.CDC.gov/coronavirus

www.health.pa.gov

  • Customers (and staff) are asked to:
    •  Practice social distancing (6')
    • Wash hands (20 second or longer)
    • Follow posted signage
    • Stay at home if they are experiencing any COVID-19 symptoms, have come in contact with anyone with symptoms, or are otherwise sick. 

Service Center Procedures:

Appointment Scheduling:

  • Customer can call 717-770-5701 or walk in to schedule an appointment.
  • At the time of booking, please be prepared to provide the following information:
    • Household name, first and last
    • Home address
    • Work and cell phone numbers
    • Authorized personnel category (i.e. Active Duty, Retired Military, etc.)
  • You will be informed of the scheduled day / time to ensure your vehicle is brought to the Automotive Skills Center.

Drop Off Procedures:

  • Please arrive at least 15 minutes before scheduled appointment time.
  • Park your vehicle in the parking lot.
  • Call 717-770-5701 or walk in to the Service Center lobby to inform our staff that your vehicle has been dropped off.
  • Customers are asked to bring keys, registration and insurance card (if applicable) in to the Service Center lobby.
    • Customers may request special accommodations (if needed) via phone by calling 717-770-5701.

Pick Up Procedures:

  • Customers will be contacted via phone when their vehicle is completed and ready for pick up.
  • Payments must be made at the time of vehicle completion and prior to pick up.
    • Credit card, debit card or cash payments accepted via phone or in person.
  • A copy of your work order, payment receipt, keys, and other necessary documents (if applicable) will be provided at the time of pick up.
    • Repairs will be recorded on work order form.

Hobby Shop Procedures:

  • It is recommended that customers call ahead 717-770-5701 to make sure a bay is available.
  • Bay are not available for reservations.  First come, first served.
  • Last car will be authorized to enter the Hobby Shop one hour prior to closing; otherwise, the facility will close at this time.
  • Customers should follow any implemented cleaning procedures and posted signage.

Contact Information:

Automotive Skill Center & Hobby Shop
15th Street, Bldg. 250
New Cumberland, PA 17070

Phone: 717-770-5701




MWR Grand Central (Tickets & Equipment Rental Office)

What's Open?

  • All Ticket Sales
  • All Equipment Rental reservations
  • RV Storage Lot (by appointment only)
  • Pavilion Rentals available

Safety Procedures & Guidelines:

  • Face Coverings and Screening Testing are in accordance with COVID-19 Community Transmission Levels.  
  • Please refer to the websites below for additional information.

WWW.DLA.MIL/INFO/CORONAVIRUS

WWW.CDC.GOV/CORONAVIRUS

WWW.HEALTH.PA.GOV

  • Customers (and staff) are asked to:
    • Practice social distancing (6')
    • Wash hands (20 second or longer)
    • Follow posted signage throughout the facility
    • Stay at home if they are experiencing any COVID-19 symptoms, have come in contact with anyone with symptoms, or are otherwise sick. 

Information, Tickets, & Reservations (ITR) Procedures:

  • All tickets orders/sales will be conducted via phone 717-770-4671, by emailing bob.dunkinson@dla.mil, or in person at MWR Grand Central (ITR Ticketing Office).
  • If orders are placed via phone or email, customers will be notified when tickets are available for pick up.
    • Please give our team a courtesy call prior to your arrival to coordinate.
  • Ticket(s) and receipt will be provided to customers in a sanitized envelope.
  • Credit / debit card or cash payments will be accepted.

Equipment Rental Procedures:

  • All equipment rental reservations will be conducted via phone 717-770-4671email, or in person.
  • 20% rental deposit must be made at the time of reservation.
  • Final payment will be processed at the time of pick up.

Reservation Process (Only when COVID-19 Community Transmission Level is HIGH)

  • Upon completion of reservation, a copy of the reservation document, rental agreement form, and all other relevant documents (i.e. safety information) will be e-mailed to customer.
  • Prior to rental pick up, signed rental agreement and all other relevant documents (i.e. copy of driver's license and towing vehicle insurance card) must be completed.

Pick up Process (Only when COVID-19 Community Transmission Level is HIGH)

  • Thorough cleaning of each Equipment Rental item will be done prior to customer pick up; however, it is recommended that each customer sanitizes your rental item(s) prior to and after your use.
  • On the day of pickup, all ancillary items (i.e. tie-down straps, kayak gear) will be staged either in the vicinity of the equipment to be rented or outside the back doors.
    • In the event of inclement weather, if applicable, rental equipment and all ancillary item(s) will be staged in the back room.
  • At time of pickup, customers can come into the office to make final payment; otherwise, payment by phone will be accommodated, if requested.

Return Process (Only when COVID-19 Community Transmission Level is HIGH)

  • Customer should return ALL equipment and/or rental items within the agreed upon timeframes.
    • Please give our team a courtesy call prior to your arrival to coordinate.
    • Patrons may be requested to schedule an appointment for drop-off times.
  • Upon return of equipment, customer should ensure ALL issued equipment (i.e. trailers) is returned to its proper parking place.
  • Customer will be instructed to place certain rental equipment (i.e. tables, cornhole games) and ancillary items inside the back room.
    • Once items are returned, all items will remain in place for a minimum of 24 hours before being handled by staff, at which point each item will be sanitized.
    • Item(s) will not be available be rented again before 48 hours.

Contact Information:

MWR Grand Central
F Avenue, Bldg. 406
New Cumberland, PA 17070

Phone: 717-770-4671




Defense Dining Services

What's Open?

  • Café 311 (NSA Mechanicsburg, Bldg. 311)
    • Closed
  • Mobile Canteen
    • Limited Route Schedule

Safety Procedures & Guidelines:

  • Face Coverings and Screening Testing are in accordance with COVID-19 Community Transmission Levels.  
  • Please refer to the websites below for additional information.

WWW.DLA.MIL/INFO/CORONAVIRUS

WWW.CDC.GOV/CORONAVIRUS

WWW.HEALTH.PA.GOV

  • Customers (and staff) are asked to:
    • Practice social distancing (6')
    • Wash hands (20 second or longer)
    • Follow posted signage
    • Stay at home if they are experiencing any COVID-19 symptoms, have come in contact with anyone with symptoms, or are otherwise sick. 

Go to the Defense Dining Services website for more information and status updates at:

HTTPS://DEFENSEDINING.COM/

Please note: By clicking the link above, you will be re-directed to an external website.




Riverview Golf Course

What's Open?

  • Golf Course & Practice Range
    • Tee times are required after 4 p.m.
    • Open to walkers or golf cart riders (cart rental required)
  • Pro Shop
  • Restrooms

Safety Procedures & Guidelines:

  • Face Coverings and Screening Testing are in accordance with COVID-19 Community Transmission Levels.  
  • Please refer to the websites below for additional information.

WWW.DLA.MIL/INFO/CORONAVIRUS

WWW.CDC.GOV/CORONAVIRUS

WWW.HEALTH.PA.GOV

  • Customers (and staff) are asked to:
    • Practice social distancing (6')
    • Wash hands (20 second or longer)
    • Follow posted signage throughout the Clubhouse
    • Stay at home if they are experiencing any COVID-19 symptoms, have come in contact with anyone with symptoms, or are otherwise sick. 

Payments:

  • Credit /debit card/cash payments will be accepted in person or via phone by calling 717-770-5199.

Eligibility:

  • Open to DoD and Military ID cardholders and the general public (non-ID cardholders).
    • Due to the secured nature of the Defense Distribution Center Susquehanna, patrons who do NOT possess an installation access badge should contact 717-770-5199 for base access instructions and security vetting.

*IMPORTANT* Temporary Installation Access Procedures:  

  • New installation access badges are ONLY being processed on Wednesdays, and available for distribution on Thursdays due to limited staffing at Pass and ID which applies to:
    • AGF Members (new or renewal)
    • Daily Access Golfers
  • Please plan accordingly if base access is needed.
    • We highly recommend submitting your access requests NLT 9 a.m. on Wednesdays for installation access to schedule play on any day throughout the upcoming week.
  • Base Access Forms can be found at Riverview Golf Course.

Contact Information:

Riverview Golf Course
A Avenue, Bldg. 300
New Cumberland, PA 17070

Phone: 717-770-5199




Family Advocacy Program

What's Open?

  • Services available by appointment or walk-ins. 
  • Telephone assistance available via 717-770-7066.

If you are in IMMEDIATE DANGER CALL 9-1-1

  • To report child abuse, domestic abuse or other personal danger concerns, call your local FAP 717-770-7066, or to make a formal report of child abuse call the PA Child Abuse line, 1-800-932-0313.
  • Call the DoD child abuse report line, 1-877-790-1197, for the reporting of suspicions of child sexual abuse in a DoD facility.

Contact Information:

Family Advocacy Program (FAP)
G Avenue, Bldg. 400
New Cumberland, PA 17070

Phone: 717-770-7066




MWR Administrative Offices

What's Open?

  • General inquiries and appointment scheduling available by calling 717-770-6036
  • Walk ins are welcome; however, call ahead is recommended
  • DLA employee out-processing (check out) done via phone by calling 717-770-6036

Contact Information:

MWR Administrative Offices
G Avenue, Bldg. 400
New Cumberland, PA 17070

Phone: 717-770-6036




Susquehanna Club

A Special Note from the Susquehanna Club:

We look forward to helping you celebrate your special event at the Susquehanna Club. We are committed to providing you, your guests, and our staff a safe environment.

Thank you all again for your continued support, patience and understanding during this time.  Please feel free to contact us at 717-770-3030 with any questions or to book your next special event!

Sincerely, 

Susquehanna Club Management

Procedure Baseline:

  • We will be following the guidelines that have been put in place by the DLA Reconstitution Plan, CDC and PA.GOV Health.
  • Face Coverings and Screening Testing are in accordance with COVID-19 Community Transmission Levels.  
  • Please refer to the websites below for additional information.

WWW.DLA.MIL/INFO/CORONAVIRUS

WWW.CDC.GOV/CORONAVIRUS

WWW.HEALTH.PA.GOV

Guidelines for Guests:

  • All clients, client’s guests and client's vendors are asked to follow all guidelines set forth by PA Department of Agriculture and Health Department to the best of their abilities.
  • All clients, client’s guests and client's vendors are asked to follow posted signage reminding guests to:
    • Practice social distancing (6')
    • Wash hands (minimum of 20 seconds)
      • Hand sanitizer stations available in strategic areas throughout the club.
    • Stay at home if you are experiencing any COVID-19 symptoms, have come in contact with anyone with symptoms, or are otherwise sick. 

Guidelines that will be followed by the Susquehanna Club:

  • Follow all guidelines for safely gathering and food services based on PA Department of Agriculture, Health Department guidelines, CDC & DLA Reconstitution Plan.
  • All staff will follow all established Servsafe Guidelines for proper handling, preparation, service and presentation of all self service areas including, but not limited to: Hors d’oeuvre station, buffets, beverage stations and dessert stations.
  • All staff will follow current Installation guidance and mandates regarding current COVID-19 safety measures and personal protective equipment.  
  • Frequently touched surfaces will be sanitized before, during, and after events including, but not limited to, tables, doors, chairs, counter tops, sinks, faucets, bathroom stalls, and handles.
  • Rooms will be set up strategically to accommodate social distancing.
  • No staff will report to work if they are experiencing symptoms and/or have come in contact with anyone experiencing symptoms. 

Contact Information:

Susquehanna Club
Mifflin Avenue, Bldg. 79
New Cumberland, PA 17070
*Located at the end of Ross Avenue in New Cumberland, PA*

Phone: 717-770-3030




Child and Youth Program (CYP)

*Important Notice*

Care will initially be provided only to previously approved children of Mission Essential sponsors.

Additional children will be slowly and incrementally phased in as gating criteria allows to ensure for the utmost degree of safety for all.

What's Open?

Drop-Off Procedures:

  • Patrons must allow for additional time for drop off. 
  • Questions to SELF assess your child for potential symptoms and for COVID exposure will be posted on the front door.  
  • Temperature checks will no longer be taken at the front entrance.
  • After entering the facility, parents will swipe child(ren) into CYMS manually at the front desk with the Key Fob.
  • To ensure that drop-off goes smoothly and quickly, please remain vigilant that there are other parents waiting to pick-up  their child. 
  • Parents will only be permitted in the front cubby area of the classroom.
  • Parents/child(ren) should line up along the side of the classroom your child is assigned to if another family is in the cubby area of the classroom.
  • Please announce your child’s arrival to the classroom teacher!
  • The teacher will open the half door and receive your child.
  • Classroom staff will immediately sign child into classroom and assist child with hand washing.
  • Hand sanitizer stations will be available entering the classrooms and throughout the center. 
  • Patrons will provide all basic care items in a backpack (extra clothes, blankets).  Extra clothes will be placed in a Ziploc bag and stored in the classroom with their name on it.  If your child has soiled clothes, please make sure you replace them following day.

Safety Procedures & Guidelines:

  • Face Coverings and Screening Testing are in accordance with COVID-19 Community Transmission Levels.  
  • Please refer to the websites below for additional information.

WWW.DLA.MIL/INFO/CORONAVIRUS

WWW.CDC.GOV/CORONAVIRUS

WWW.HEALTH.PA.GOV

  • Customers (and staff) are asked to:
    • Practice social distancing (6')
      • Decals are placed on the floor throughout the center to maintain 6ft.
    • Wash hands (20 second or longer)
    • Follow posted signage throughout the facility
    • Stay at home if they are experiencing any COVID-19 symptoms, have come in contact with anyone with symptoms, or are otherwise sick. 
  • Hand sanitizer stations are available throughout the center.
  • All hard surfaces and high-touch areas will be cleaned and disinfected at the end of each day (after children have departed), and throughout the day as needed, in accordance with Centers for Disease Control guidelines.
  • Playground toys and equipment will be disinfected.
  • Water fountains have been turned off until further notice and the kitchen will ensure every classroom has water available for staff and children.
  • All classrooms, surfaces, equipment and materials will be disinfected at the end of the day.
  • Regular pacifier cleaning will occur throughout the day should contamination occur.
  • Parents will call in and let CYP staff know if their child will not be in attendance on a particular day.
    • Staff will be calling parents of any child who is anticipated for care who doesn’t arrive by 9 a.m. 

Programming:

  • Social distancing will be maintained to the degree that it is most practical in each classroom.
    • No more than one ratio group of children will be allowed in Infant/PreTodd and PreTodd/Todd and Preschool classrooms.
    • SAS will have no more than one in a half ratio groups in each classroom.
  • Classrooms will NOT combine in early morning or late evening hours.
    • Children will go to their assigned classroom and remain there until parent arrives to pick up.
  •  There will be times social distancing will not be practical as it is important to comfort crying, sad, and/or anxious infants and toddlers.
    • They often need to be held and reassured, especially in an atypical child care environment.
  • Diaper changing procedures will be augmented to include the addition of hand washing PRIOR to diaper changing by both staff and child.
  • Parents who wish for their child(ren) to continue wearing face coverings, should provide their child(ren) with enough face coverings to wear throughout each day of the care week.
    • Face coverings will be stored in separate labeled paper bags during meal times.
    • Staff will support children with gaining comfort with wearing face coverings while in care.
    • Face coverings that have been worn and/or soiled will be returned to parents at the end of the day to be laundered.
    • Disposable masks will be discarded at the end of the day or whenever potential contamination has occurred.
  • No more than two ration groups on the playground at one time. (no more than 20 children).
    • Playground time frames will be adjusted in both the morning and afternoon to accommodate all groups.
    • CDC/SAS management will publish a revised playground schedule and provide to all classrooms.
  • Cots will be spaced 6 feet apart during nap time whenever possible and will be placed head to toe.
      • Blankets will be sent home on Friday to be laundered.  Please return them the following week.
  • Group sensory experiences(water/sand/play-dough) will be eliminated until further notice.
    • Training staff will work with teachers to help develop safe and age appropriate individual sensory experiences that are COVID friendly.

Food Service:

  • Family style dining will be suspended indefinitely for CDC.
  • All CDC/SAS food will be plated by staff. Staff will bring all food to the table and serve the children.
    • Pretoddlers must be within arm’s length of caregiving staff at all times during meals and snacks.

General Health Practices:

  • All health protocols will remain the same.
  • Staff will observe children throughout the day, as is our normal procedure, for any signs/symptoms of illness.
  • All children and staff will need multiple changes of clothes on hand in case they are soiled or contaminated.
  • Children who become symptomatic throughout the day will be moved to the designated isolation area (up front in admin area) for further wellness assessment.
    • Exclusion will occur as required.
    • The Administrative Assistant/Management staff member will contact the parent, using the phone number left at drop-off, for pick-up.
    • The child needs to be picked up immediately.

Hand Washing:

  • All children and staff will wash hands frequently.
  • In addition to the normal times, children and staff will wash BEFORE and after diapering.
  • Parents should watch for cracking, chapping and dryness and treat accordingly.
  • During outdoor play, hand sanitizer may be substituted. 
    • Staff will closely supervise children when, and if, they use hand sanitizer to ensure it is not ingested.

Payments & Fees:

  • Fees will be billed manually based on the care provided. 
    • Normal grace periods and late fees will be in effect.
  • Credit card payments will be made at the center. CYP will no longer be calling for patrons to make payments. Late fees will be assessed.

Pick Up Procedures:

  • Patrons must allow for additional time for pick up.
  • To ensure that pick-up goes smoothly and quickly, please remain vigilant that there are other parents waiting to pick-up their child. The teachers have ratios to maintain and will not be able to talk at length about your child’s day. Please make sure you take the “Sunshine report” home every day to see how your child’s day went.
    • If your child needed extra support or is having a rough day the teacher will call during nap time to touch base. If you have any questions or concerns, please reach out between 100-200 for the teachers and anytime for administration.
  • Patrons will go to their child’s assigned classroom.
    • In-classroom- stand in the cubby area and grab your child’s belongings.  Staff will bring your child to the half door and say goodbye. The staff will sign your child out.
    • Outside-grab your child’s belongings and go through your child’s classroom to the playground door. The teacher will bring your child to the door and sign your child out.
  • If there is a parent already at the cubby area or the playground door, please wait your turn outside the child’s assigned classroom.
  • Late pick up fees will be assessed for all families in the queue for pick up after 4:45 p.m.
    • It is imperative staff have adequate time to clean the facility after children have gone for the day.
  • Parents will swipe child out of CYMS manually AFTER picking up the child.

The Child Development Center and School Age Services will ONLY resume normal operations and return to “business as usual” concept when Defense Distribution Center Susquehanna returns to HPCON 0.

Until that time, patrons are asked to continue following the above procedures as well as continue to practice CDC recommended health and sanitation procedures.

Temporary Hours of Operation: 

Monday 6:45 a.m.-4:45 p.m.
Tuesday 6:45 a.m.-4:45 p.m.
Wednesday 6:45 a.m.-4:45 p.m.
Thursday  6:45 a.m.-4:45 p.m.
Friday  6:45 a.m.-4:45 p.m.
Saturday  Closed
Sunday  Closed

*Temporary hours will remain in effect until such a time as it is deemed safe and feasible to return to normal operating hours.

Contact Information:

Child and Youth Program
J Avenue, Bldg. 255
New Cumberland, PA 17070

Phone: 717-770-7360


Fitness Center

What's Open? 

  • Fitness Center 
    • All exercise rooms: OPEN
    • All equipment: OPEN
    • Entire gymnasium: OPEN
  • Locker Rooms and Restrooms facilities 
    • Lockers: OPEN
    • Showers: OPEN
    • Saunas: CLOSED
    • Steam Rooms: CLOSED
  • Fitness Activities
    • Intramural Sports (leagues and events)OPEN
    • Run/Walk SeriesOPEN
    • Commander Cup SeriesOPEN
    • Strong BANDSOPEN
    • Group Fitness ClassesOPEN

Safety Procedures & Guidelines:

  • Face Coverings and Screening Testing are in accordance with COVID-19 Community Transmission Levels.  
  • Please refer to the websites below for additional information.

WWW.DLA.MIL/INFO/CORONAVIRUS

WWW.CDC.GOV/CORONAVIRUS

WWW.HEALTH.PA.GOV

  • Customers (and staff) are asked to:
    • Practice social distancing (6')
    • Wash hands (20 second or longer)
    • Follow posted signage
    • Stay at home if they are experiencing any COVID-19 symptoms, have come in contact with anyone with symptoms, or are otherwise sick. 

  • Sanitation Stations are strategically placed throughout the Fitness Center.
    • Wipe down equipment before and after use.

Temporary Hours of Operation:

Monday  6 a.m.-5 p.m.
Tuesday 6 a.m.-5 p.m.
Wednesday 6 a.m.-5 p.m.
Thursday 6 a.m.-5 p.m.
Friday 6 a.m.-5 p.m.
Saturday Closed
Sunday Closed

Contact Information:

Fitness Center
15th Street, Bldg. 320
New Cumberland, PA 17070

Phone: 717-770-6428





*IMPORTANT NOTICE*

In connection with your use of any MWR Susquehanna Facilities, please be advised that you must follow DoD COVID-19 guidelines, DLA Susquehanna policies, CDC guidelines and the recommendations of health officials.  Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and MWR Susquehanna cannot guarantee that you will not be exposed during your visit. 

***PLEASE READ***

By visiting any MWR Susquehanna Facilities, you acknowledge and agree that you assume these inherent risks associated with attendance.


 

 

***Please remember, if upward trajectories of local COVID-19 cases are observed, it is likely the safety and precautionary measures may change and MWR Facilities may need to implement additional restrictions or may temporarily close again.***

Patrons are asked to continue following implemented safety protocols and practicing CDC recommended health and sanitation procedures as preventative measures.

CDC.GOV WEBSITE

PA.GOV HEALTH WEBSITE

Please note: By clicking the link above, you will be re-directed to an external website. 

Thank you for understanding and we apologize for any inconvenience. Please direct questions to Ms. Spalding at (717) 770-6036.


Please go to www.DLA.mil/Distribution for the most current Installation Status and other IMPORTANT updates for Defense Distribution Center Susquehanna.

Coronavirus Info (dla.mil)


PA.gov and CDC.gov websites are continuously updated, please make sure you refer to these sites for the most current information on COVID-19.

Coronavirus in Pennsylvania (pa.gov)

Coronavirus Disease 2019 (COVID-19) | CDC

DLA Distribution (DLA.mil)


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