COVID-19 Reopening Phases

A Letter to our Customers

Thank you for your patience. Here is a special note from our MWR Chief.
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Please go to www.DLA.mil/Distribution for the most current Installation Status and other IMPORTANT updates for Defense Distribution Center Susquehanna.

DLA.MIL (CLICK HERE)

 


 

Please click the plus (+) accordion(s) within each Phase (0-3) below to see the services, policies, and safety procedures implemented for each MWR Susquehanna Programs and Activities.


 

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CLOSED MWR Programs

As we respond to the ever-changing effects of COVID-19 and take necessary precautions, select Installation Management Susquehanna Family & MWR programs and activities are closed under the Phase 0 (zero) status.

Phase 0 (zero) Closed Programs Include:

As a response to our efforts, MWR Program Managers are working remotely and available to assist with customer inquiries via email and/or phone.

Please use the above hyperlinks to be redirected to the specific Program's Facility Page. Then, locate the "EMAIL US" button / link near the top of the facility page to send an email directly to the Program Manager.


OPEN MWR Programs (Limited Operations)

Select MWR Facilities will continue to run and operate while in Phase 0 (zero) based off of the needs of the mission; however, strict policies and procedures have been put in place to ensure the safety of our customers and team members.

The below MWR Programs are open with limited operations during Phase 0, to include:

Defense Dining Services

  • Inflight Café, Bldg. 2001 (EDC)
  • Café 311, NSA Mechanicsburg, Bldg. 311
  • Mobile Canteen

What's Available?

  • Takeout options only
  • Masks are required by all patrons
  • Limited occupancy restrictions enforced
  • Limited Route Schedule (Mobile Canteen)

Go to the Defense Dining Services website for more information and status updates at:

HTTPS://DEFENSEDINING.COM/

Please note: By clicking the link above, you will be re-directed to an external website.

Family Advocacy Program (FAP)

  • Services available by appointment only by calling (717) 770-7066
  • No walk-ins authorized
  • Telephone assistance available via (717) 770-7066

Hours of Operation:

Monday 8:15 a.m.-4:45 p.m.
Tuesday 8:15 a.m.-4:45 p.m.
Wednesday 8:15 a.m.-4:45 p.m.
Thursday 8:15 a.m.-4:45 p.m.
Friday 8:15 a.m.-4:45 p.m.
Saturday Closed
Sunday Closed


If you are in IMMEDIATE DANGER CALL 9-1-1

  • To report child abuse, domestic abuse or other personal danger concerns, call your local FAP (717) 770-7066, or to make a formal report of child abuse call the PA Child Abuse line, 1-800-932-0313.
  • Call the DoD child abuse report line, 1-877-790-1197, for the reporting of suspicions of child sexual abuse in a DoD facility.

Contact Information:

Family Advocacy Program (FAP)
G Avenue, Bldg. 400
New Cumberland, PA 17070

Phone: (717) 770-7066

MWR Administrative Offices

  • By appointment only (no walk-ins authorized)
  • General inquiries and appointment scheduling available by calling (717) 770-6036
  • DLA employee out-processing (check out) done via phone by calling (717) 770-6036

Hours of Operation:

Monday 7 a.m.-3:30 p.m.
Tuesday 7 a.m.-3:30 p.m.
Wednesday 7 a.m.-3:30 p.m.
Thursday 7 a.m.-3:30 p.m.
Friday 7 a.m.-3:30 p.m.
Saturday Closed
Sunday Closed

Contact Information:

MWR Administrative Offices
G Avenue, Bldg. 400
New Cumberland, PA 17070

Phone: (717) 770-6036



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Automotive Skills Center (Service Center ONLY)

Phase 1 Reopening Procedures Video: 

Click the URL Link (button) below to see what our Automotive Skills Center Manager recommends as we reopen.

https://www.youtube.com/watch/automotiveskillscenter

*Please note: At this time, YouTube (platform used for video links) is blocked on the DLA Network.  Videos can be viewed on personal computers and devices.

Payments:

  • Credit / debit card payments will be accepted via phone.
    • Payments will be made at the time of completion prior to vehicle pickup.

What's Open?

  • Servicing Center open for appointments only.
    • ALL appointment scheduling and transactions MUST be handled via phone.
    • No walk-ins authorized (front-door facility closed).
    • For on post vehicle emergencies, please call (717) 770-5701.

What's Closed?

  • Hobby Shop
  • Public Restrooms

Appointment Scheduling:

  • Customer should call (717) 770-5701 to schedule an appointment.
  • At the time of booking, please be prepared to provide the following information:
    • Household name, first and last
    • Home address
    • Work and cell phone numbers
    • Authorized personnel category (i.e. Active Duty, Retired Military, etc.)
  • You will be informed of the scheduled day / time to ensure your vehicle is brought to the Automotive Skills Center and should park your vehicle in parking lot and pick it up there as well.

Drop Off Procedures:

  • Please arrive at least 15 minutes before scheduled appointment time.
  • Park your vehicle in the parking lot.
  • Call (717) 770-5701 to inform our staff that your car has been dropped off.
  • Leave your keys, registration and insurance card (if applicable) on the passengers front seat and make sure to leave your vehicle unlocked.

Pick-up Procedures:

  • Customers will be contacted via phone when their vehicle is completed and ready for pick-up.
  • Credit / debit card payment will be taken over the phone.
  • A copy of your work order, payment receipt, keys and other documents will be left on the front passenger seat. 
    • Repairs will be recorded on work order form
  • We recommend you wipe down your vehicle at the time of pick-up.
  • Please call (717) 770-5701 to inform our staff you have picked up your vehicle.

Notice:

In connection with your use of the MWR Susquehanna Automotive Skills Center and Hobby Shop, please be advised that you must follow DLA Susquehanna policies, CDC guidelines and the recommendations of health officials.  Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and the MWR Susquehanna Automotive Skills Center and Hobby Shop cannot guarantee that you will not be exposed during your visit.  By visiting the Automotive Skills Center and Hobby Shop, you acknowledge and agree that you assume these inherent risks associated with attendance.

Hours of Operation:

Monday 7 a.m.-3:30 p.m.
Tuesday 7 a.m.-3:30 p.m.
Wednesday 7 a.m.-3:30 p.m.
Thursday 7 a.m.-3:30 p.m.
Friday 7 a.m.-3:30 p.m.
Saturday Closed
Sunday Closed

Contact Information:

Automotive Skill Center & Hobby Shop
15th Street, Bldg. 250
New Cumberland, PA 17070

Phone: (717) 770-5701



MWR Grand Central (Tickets & Equipment Rental Office)

Phase 1 Reopening Procedures Video: 

Click the URL Link (button) below to see what our MWR Grand Central Manager recommends as we reopen.

https://www.youtube.com/watch/mwrgrandcentral

*Please note: At this time, YouTube (platform used for video links) is blocked on the DLA Network.  Videos can be viewed on personal computers and devices.


Payments:

  • Credit / debit card payments will be accepted via phone (cash will NOT be accepted).
    • All sales transactions and 20% rental deposits MUST be made via phone with a valid credit or debit card.
    • Final payment of Equipment Rental items will be made at the time of pick up.
  • Call (717) 770-4671 to coordinate and process your payments.

What's Open?

  • All Ticket Sales
  • All Equipment Rental reservations
    • No bounce house or camper rentals will be available during Phase 1
  • RV Storage Lot by appointment only
  • Pavilion Rentals available
    • Maximum Patrons: 25 people

What's Closed?

  • MWR Grand Central front-door facility closed (no walk-ins authorized).

Information, Tickets, & Reservations (ITR) Procedures:

  • All tickets orders/sales will be conducted via phone (717) 770-4671 or emailing Bob@dla.mil
  • Customers will be notified when tickets are available for pick up.
  • When picking up tickets, customer should go to the "Pickup Window" at the front of the building where tickets and payment receipt will be given to customer.
    • Ticket(s) and receipt will be in a sanitized envelope.

Equipment Rental Procedures:

  • All equipment rental reservations will be conducted via via phone (717) 770-4671 or email.
  • 20% rental deposit must be made at the time of reservation via credit / debit card (no cash payments will be accepted).
  • Final payment will be processed at the time of pick up.

Reservation Process:

  • Upon completion of reservation, a copy of the reservation document, rental agreement form, and all other relevant documents (i.e. safety information) will be e-mailed to customer.
  • Prior to rental pick up, signed rental agreement and all other relevant documents (i.e. copy of driver's license and towing vehicle insurance card) must be e-mailed to MWR Grand Central (Equipment Rental office).

Pick up Process:

  • Thorough cleaning of each Equipment Rental item will be done prior to customer pick up; however, it is recommended that each customer sanitizes your rental item(s) prior to and after your use.
  • On the day of pickup, all ancillary items (i.e. tie-down straps, kayak gear) will be staged either in the vicinity of the equipment to be rented or outside the back doors.
    • In the event of inclement weather, if applicable, rental equipment and all ancillary item(s) will be staged in the back room.
  • At time of pickup, customer will call the office to make final payment.
    • Credit/debit cards will be the only form of payment accepted.

Return Process:

  • Customer should return ALL equipment and/or rental items within the agreed upon timeframes.
    • Please give our team a courtesy call prior to your arrival to coordinate.
    • Patrons may be requested to schedule an appointment for drop-off times.
  • Upon return of equipment, customer should ensure ALL issued equipment (i.e. trailers) is returned to its proper parking place.
  • Customer will be instructed to place certain rental equipment (i.e. tables, cornhole games) and ancillary items inside the back room.
    • Once items are returned, all items will remain in place for a minimum of 24 hours before being handled by staff, at which point each item will be sanitized.
    • Item(s) will not be available be rented again before 48 hours.

Additional Procedures & Guidelines:

  • Face coverings (face masks) are required when 6' social distancing cannot be maintained, regardless whether there is plexiglass or not.

Notice:

In connection with your use of the MWR Susquehanna MWR Grand Central, please be advised that you must follow DLA Susquehanna policies, CDC guidelines and the recommendations of health officials.  Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and the MWR Susquehanna MWR Grand Central cannot guarantee that you will not be exposed during your visit.  By visiting MWR Grand Central, you acknowledge and agree that you assume these inherent risks associated with attendance.

Hours of Operation:

Monday 9 a.m.-4 p.m.
Tuesday 9 a.m.-4 p.m.
Wednesday 9 a.m.-4 p.m.
Thursday 9 a.m.-4 p.m.
Friday 9 a.m.-4 p.m.
Saturday Closed
Sunday Closed

*Closed daily from 12:30-1 p.m.

Contact Information:

MWR Grand Central
F Avenue, Bldg. 406
New Cumberland, PA 17070

Phone: (717) 770-4671


Riverview Golf Course (Course Only)

Phase 1 Reopening Dos and Don'ts Video: 

Click the URL Link (button) below to see what tips our Riverview Golf Course Manager recommends.

https://www.youtube.com/watch/golf

*Please note: At this time, YouTube (platform used for video links) is blocked on the DLA Network.  Videos can be viewed on personal computers and devices.

Payments:

  • Credit /debit card payments will be accepted via phone (cash will NOT be accepted).

What's Open?

  • Golf Course & Practice Range open for riders (cart rental required) and walking.
    • Open to ID/CAC cardholders and the general public.
    • Due to the secured nature of the Defense Distribution Center Susquehanna, patrons who do NOT possess an installation access badge should contact the Riverview Golf Course at (717) 770-5199 for base access instructions and security vetting, which requires a 24-hour notice Monday-Friday.
    • Tee times are required after 4 p.m.
  • Drink orders available by calling (717) 770-5199
    • Customer will be contacted via phone when order is ready for pickup.
    • Orders and payment receipt will be placed in a blue bin outside the Pro Shop entrance.

What's Closed?

  • Clubhouse, to include restrooms, remain closed.
    • No food service available at this time.
    • Portable toilet facilities and hand washing stations will be available outside the Pro Shop entrance and located near #5 green.

Golf Carts:

  • Thorough cleaning of each golf cart will be done at the beginning of each day; however, each golfer is recommended to sanitize your cart prior to and after your visit.
    • Please return “dirty” golf carts to the "dirty cart" area which is a separate area from the “clean” golf carts.
  • One (1) person per cart, unless:
    • Both riders are wearing a mask or are from the same household
  • No push carts available

Other Equipment:

  • Use your feet to fix bunkers (no rakes available)
  • Don’t use ball washers
  • Flagsticks will be put out to help golfers
    • Avoid touching the flagstick or use your glove hand to pick it up or replace
  • Cups will have a pool noodle inside

Friendly Reminders:

  • Face coverings (face masks) are required when 6' social distancing cannot be maintained, regardless whether there is plexiglass or not.
  • No handshakes or high-fives. Congratulate with “Air-fives”!

Notice:  

In connection with your use of the MWR Susquehanna Riverview Golf Course, please be advised that you must follow DLA Susquehanna policies, CDC guidelines and the recommendations of health officials.  Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and the Riverview Golf Course cannot guarantee that you will not be exposed during your visit.  By visiting the Riverview Golf Course, you acknowledge and agree that you assume these inherent risks associated with attendance.  

Course Hours of Operation:

Monday  7:30 a.m.-Dusk
Tuesday  7:30 a.m.-Dusk
Wednesday  7:30 a.m.-Dusk
Thursday  7:30 a.m.-Dusk
Friday  7:30 a.m.-Dusk
Saturday  7:30 a.m.-Dusk
Sunday  7:30 a.m.-Dusk

*Hours may fluctuate based on daylight and weather conditions.

Contact Information:

Riverview Golf Course
A Avenue, Bldg. 300
New Cumberland, PA 17070

Phone: (717) 770-5199



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Child and Youth Program (CYP)

Phase 2 Reopening Procedures Video:

Click the URL Link (button) below to see what our Child and Youth Program Managers recommend as we reopen.

https://www.youtube.com/watch/cyp

*Please note: At this time, YouTube (platform used for video links) is blocked on the DLA Network.  Videos can be viewed on personal computers and devices.

Phase 2:

Care will initially be provided only to previously approved children of Mission Essential sponsors.

Additional children will be slowly and incrementally phased in as gating criteria allows to ensure for the utmost degree of safety for all.

What's Open?

  • Child Development Center (CDC)
  • School Age Services (SAS)
  • Parent Central Registration

Drop-Off Procedures:

  • Children (2+) and parents must have face coverings on before exiting their vehicles.
  • Families should line up along the right side of the front walk next to a pre-placed sign.
  • Staff will open the outer double doors to one family at a time.
  • Patrons will be verbally questioned to assess their potential, as well as their child’s potential, for COVID exposure. 
  • Children will then have their temperature taken before entering the lobby area.
  • Parents will not permitted in the lobby area.
  • An administrative support assistant will swipe child into CYMS manually.
  • Patron will provide all basic care items in a plastic bag (extra clothes, blankets, face coverings) for the week.
  • CDC/SAS staff member will transport child to designated classroom.
  • Staff will immediately sign child into classroom and assist child with hand washing.
  • During inclement weather drop-offs, please call the front desk at (717) 770-7360 for further instructions.

Protective Procedures:

  • Staff and other adults must wear face coverings when inside the building and adhere to the 6' social distancing protocol.
  • Children under the age of 2 will not wear face coverings.
  • Children ages 2 -5 will be highly encouraged to wear face coverings and will be introduced to social distancing.
  • SAS children will wear face coverings when they cannot maintain social distance.
  • Hand sanitizer stations are available throughout the center.
  • All hard surfaces and high-touch areas will be cleaned and disinfected at the end of each day (after children have departed), and throughout the day as needed, in accordance with Centers for Disease Control guidelines.
  • Playground toys and equipment will be disinfected.
  • Water fountains have been turned off until further notice and the kitchen will ensure every classroom has water available for staff and children.
  • All classrooms, surfaces, equipment and materials will be disinfected at the end of the day.
  • Pacifiers that remain at the center at the end of the day will be immersed and allowed to air dry.
    • Regular pacifier cleaning will occur throughout the day should contamination occur.
  • Parents will call in and let CYP staff know if their child will not be in attendance on a particular day. 
    • Staff will be calling parents of any child who is anticipated for care who doesn’t arrive by 9 a.m. 

Programming:

  • Social distancing will be maintained to the degree that it is most practical in each classroom.
    • No more than one ratio group of children will be allowed in Infant/PreTodd and PreTodd/Todd classrooms.
    • No more than 8 children will be allowed in Preschool and Pre-K classrooms.
    • No more than 9 children will be allowed in a SAS room.
  • Classrooms will NOT combine in early morning or late evening hours (or any other time throughout the day).
    • Children will go to their assigned classroom upon arrival/health screening and remain there until parent arrives to pick up.
  • There will be times social distancing will not be practical as it is important to comfort crying, sad, and/or anxious infants and toddlers.
    • They often need to be held and reassured, especially in an atypical child care environment.
  • Diaper changing procedures will be augmented to include the addition of hand washing PRIOR to diaper changing by both staff and child.
  • Parents should provide their child(ren) with enough face coverings to wear throughout each day of the care week.
    • Face coverings will be stored in separate labeled paper bags during meal times.
    • Staff will support children with gaining comfort with wearing face coverings while in care.
  • Face coverings that have been worn and/or soiled will be returned to parents at the end of the day to be laundered.
    • Disposable masks will be discarded at the end of the day or whenever potential contamination has occurred.
  • No more than one classroom (and no more than 8 children) may use any playground at one time.
    • Playground time frames will be adjusted in both the morning and afternoon to accommodate all groups.
    • CDC/SAS management will publish a revised playground schedule and provide to all classrooms.
  • Cots will be spaced 6 feet apart during nap time whenever possible and will be placed head to toe. 
  • Group sensory experiences (water/sand/play-dough) will be eliminated until further notice.
    • Training staff will work with teachers to help develop safe and age appropriate individual sensory experiences that are COVID friendly.

Food Service:

  • Family style dining will be suspended indefinitely for CDC.
  • All CDC food will be plated by staff, away from the table, and served to children who will sit spaced at each table as far apart as can be safely done while still allowing staff to supervise.*
    • Pretoddlers must be within arm’s length of caregiving staff at all times during meals and snacks.
  • Cafeteria style dining will be discontinued until further notice for SAS children.
  • SAS children will request a staff member to add foods to their plates.

General Health Practices:

  • All children and staff will need multiple changes of clothes on hand in case they are soiled or contaminated.
  • Staff will observe children throughout the day, as is our normal procedure, for any signs/symptoms of illness.
  • Children who become symptomatic throughout the day will be moved to the designated isolation area (empty classroom will be designated) for further wellness assessment.
    • Exclusion will occur as required.
    • The Administrative Assistant/Management staff member will contact the parent, using the phone number left at drop-off, for pick-up.
    • The child needs to be picked up immediately.

Hand Washing:

  • All children and staff will wash hands frequently.
  • In addition to the normal times, children and staff will wash BEFORE and after diapering.
  • Parents should watch for cracking, chapping and dryness and treat accordingly.
  • During outdoor play, hand sanitizer may be substituted. 
    • Staff will closely supervise children when, and if, they use hand sanitizer to ensure it is not ingested.

Payments & Fees:

  • Fees will be billed manually based on the care provided. 
    • Normal grace periods and late fees will be in effect.
  • Credit card payments are the preferred method of payment and must be made over the phone by calling (717) 770-7360.

Pick-up Procedures:

  • Patrons must allow for additional time for pick up.
  • Only one parent may come to designated pick up area when possible (patrons may have more than one child and need extra help).
  • To decrease exposure, patrons will make every effort to ensure the same adult is dropping off and picking up the child each day.
  • Everyone approaching designated pick up area will wear a face mask (to include children over the age of 2).
  • Patrons will call the Center to communicate their arrival outside of the facility for pick up by calling (717) 770-7360.
  • An administrative support assistant will notify classroom of impending pick up upon telephonic notification by patron.
  • A CDC/SAS staff member will immediately sign child out from classroom sign in sheet.
  • An administrative assistant will call the parent when the child/staff have departed the classroom so the parent can meet them at the door.
  • Staff will then transport child from the classroom to the designated pick up area outside of the center. 
    • Child pick up will occur individually to allow for movement of child from classroom to the outside pick up location and to maintain 6' social distancing.
  • Administrative support assistant will swipe child out of CYMS manually.
  • Staff will return all basic care items (empty bottles, extra clothes, blankets, etc.) to be taken home at the end of each week. 
    • Late pick up fees will be assessed for all families not in the queue for pick up after 3:45 p.m. 
    • It is imperative staff have adequate time to clean the facility after children have gone for the day.

Hours of Operation: 

Monday 5:45 a.m.-3:45 p.m.
Tuesday 5:45 a.m.-3:45 p.m.
Wednesday 5:45 a.m.-3:45 p.m.
Thursday  5:45 a.m.-3:45 p.m.
Friday  5:45 a.m.-3:45 p.m.
Saturday  Closed
Sunday  Closed

*Temporary hours will remain in effect until such a time as it is deemed safe and feasible to return to normal operating hours.

Contact Information:

Child and Youth Program
J Avenue, Bldg. 255
New Cumberland, PA 17070

Phone: (717) 770-7360


Fitness Center

Phase 2 Reopening Procedures Video:

Click the URL Link (button) below to see what our Fitness Center Manager recommends as we reopen.

https://www.youtube.com/watch/fitnesscenter

*Please note: At this time, YouTube (platform used for video links) is blocked on the DLA Network.  Videos can be viewed on personal computers and devices.


What's Open? 

  • Fitness Areas & Exercise Rooms open for use.
    • IMPORTANT: Reservations Required; Walk-ins will not be authorized.
    • Scheduling fitness times will be done via Priority Based Reservations ONLY (see below).
    • Reservations must be made for ALL individual exercises (i.e. weight lifting, strength conditioning, cardio, etc.) and set routines (i.e. Beast Mode, Spring Fever, etc.).
    • Customer must call the Fitness Center (717) 770-6428 to make reservation in order to enter the facility.
    • Maximum Patrons: 50 people
  • Locker Rooms
    • Assigned lockers are available for use
    • Daily use lockers are NOT available
    • Please wear a mask while in locker rooms if 6' social distancing cannot be maintained
  • Restrooms available for use
    • Wash your hands for 20 seconds
  • Micro-Fit Equipment available for use
    • Specialists on site for assistance and guidance, if needed

What's Closed?

  • Showers CLOSED
  • Saunas CLOSED
  • Steam Rooms CLOSED
  • Team Fitness & Sport Activities NOT authorized, to include: 
    • Leagues & Tournament Activities
    • Commander Cup Series Team Activities
    • Court Play WITH contact (i.e. volleyball, basketball, etc.) 

Reservation Priority System / Eligibility:

  • First Priority for reservations from 6 a.m. to 12 p.m.
    • Active Duty Military
    • National Guard
    • Reservists
    • DLA First Responders (i.e. EMS, Fire, Police)
  • Second Priority for reservations from 12 p.m. to 6 p.m.
    • DOD and DLA civilian's
    • Medal of Honor recipients
    • Blue and Gold star families
    • First Priority eligible patrons

Facility Procedures & Guidelines:

  • Practice Social Distancing (6')  - This rule applies everywhere within the facility!
    • Recommend avoiding workouts that require a spotter (assisted lifting), unless they are a member of your household.
    • Reminder -- no handshakes or high-fives.
  • Face coverings (face masks) are required when 6' social distancing cannot be maintained, regardless whether there is plexiglass or not.
  • Use the correct door to enter and exit the Fitness Center.
    • Doors will be labeled as "IN" and "OUT".
    • Cleaning wet wipes will be available for patron to use and located at the facility entrance / exit.
  • Sanitation Stations are strategically placed throughout the Fitness Center.
    • Use cleaning wipes provided.
    • Wipe down equipment before and after use.
      • Our staff has increased cleaning procedures and times; however, we ask our customers to assist.

Entering & Exiting Facility Procedures:

  1. Make a Reservation:
    1. Call (717) 770-6428 to schedule your visit (walk-ins will NOT be authorized)
    2. Remember --- Calling prior to your visit can enhance your experience
  2. Entering:
    1. Use the clearly marked "IN" door
    2. Wipe hands and door handles with wet wipe (cleaning wipes will be available at entrance)
    3. Throw away wipes after entering the facility (trashcan available for disposal)
  3. Check In:
    1. Proceed to Front Desk to swipe your key FOB (face coverings must be worn regardless of plexiglass)
    2. Once signed in / registered proceed to your normal workout
  4. Working Out:
    1. Wipe down ALL equipment before and after use
    2. Practice Social Distancing (6') - Rules apply everywhere within the Fitness Center!
  5. Exiting:
    1. Pack up and prepare to depart quickly as other patrons are waiting to use facility
    2. Pull a wet wipe from the cleaning wipe station located at the exit
    3. Use the clearly marked "OUT" door
    4. *IMPORTANT* Use the wet wipe on the door handle while departing the facility
    5. Dispose of wet wipe in the trashcan located outside the facility

Notice:

In connection with your use of the MWR Susquehanna Fitness Center, please be advised that you must follow DLA Susquehanna policies, CDC guidelines and the recommendations of health officials.  Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and the MWR Susquehanna Fitness Center cannot guarantee that you will not be exposed during your visit.  By visiting the Fitness Center, you acknowledge and agree that you assume these inherent risks associated with attendance.

Temporary Hours of Operation:

Monday  6 a.m.-6 p.m.
Tuesday 6 a.m.-6 p.m.
Wednesday 6 a.m.-6 p.m.
Thursday 6 a.m.-6 p.m.
Friday 6 a.m.-6 p.m.
Saturday Closed
Sunday Closed

Contact Information:

Fitness Center
15th Street, Bldg. 320
New Cumberland, PA 17070

Phone: (717) 770-6428


MWR Grand Central (Tickets & Equipment Rental Office)

Payments:

  • Credit / debit card payments will be accepted via phone by calling (717) 770-4671 (cash will NOT be accepted).
    • All sales transactions and 20% rental deposits MUST be made at the time of order/reservation.
    • Final payment of Equipment Rental items will be made at the time of pick up.

What's Open?

  • MWR Grand Central
    • Appointments strongly encouraged
    • Maximum Patrons: 2 people (per scheduled appointment)
    • Face coverings (face masks) are required when 6' social distancing cannot be maintained.
  • All Ticket Orders/Sales and Equipment Rental reservations conducted via phone by calling (717) 770-4671 or emailing Bob@dla.mil
    • Bounce houses and camper rentals To Be Determined (TBD).
  • Pavilion Rentals available
    • Maximum Patrons: 50 people
  • RV Storage Lot by appointment only

Information, Tickets, & Reservations (ITR) Procedures:

  • All procedures remain the same as outlined in Phase 1 above.
  • Appointments will be available via advanced coordination.

Equipment Rental Procedures:

  • All procedures remain the same as outlined in Phase 1 above.

"On-the-Spot" Rentals:

  • In the event of "on-the-spot" rentals, customer will call MWR Grand Central via phone from the parking lot.
  • Assuming item requested is available for rent, your payment will be processed and all rental agreements and other documents will be prepared.
  • Once completed, the customer will be contacted via phone and requested to go to the "pick-up window" at the front of the building where they will be given the Rental Agreement form and all other documents.
  • Customer will then return signed Rental Agreement through the "Pickup Window" at the front of the building.
  • Certain rental equipment and/or ancillary items will then be taken to the back room where customer will pick up.
  • Equipment return procedure remains the same as outlined in Phase 1.

Notice: 

In connection with your use of the MWR Susquehanna MWR Grand Central, please be advised that you must follow DLA Susquehanna policies, CDC guidelines and the recommendations of health officials.  Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and the MWR Susquehanna MWR Grand Central cannot guarantee that you will not be exposed during your visit.  By visiting MWR Grand Central, you acknowledge and agree that you assume these inherent risks associated with attendance.

Hours of Operation:

Monday 9 a.m.-4 p.m.
Tuesday 9 a.m.-4 p.m.
Wednesday 9 a.m.-4 p.m.
Thursday 9 a.m.-4 p.m.
Friday 9 a.m.-4 p.m.
Saturday Closed
Sunday Closed

*Closed daily from 12:30-1 p.m.

Contact Information:

MWR Grand Central
F Avenue, Bldg. 406
New Cumberland, PA 17070

Phone: (717) 770-4671


Riverview Golf Course (Pro Shop & Clubhouse)

Payments:

  • Payments can be made in person within the Pro Shop; however, are recommended to be processed over the phone via credit/debit card (cash will NOT be accepted).

What's Open?

  • Clubhouse
    • Face coverings (face masks) are required when 6' social distancing cannot be maintained.
    • Please use the hand sanitizer (inside the main door) when entering/exiting the Clubhouse.
    • Maximum Patrons: 50 people
  • Restrooms available for use.
    • Please wash your hands for 20 seconds
    • Additional Portable Toilet Facilities and Hand Washing Stations will be available outside the Pro Shop entrance and located near #5 Green.

Food / Drink Services:

  • Pro Shop & Patio Grill open.
  • Food Services available as takeout.
  • Limited menu available.

Order Process:

  • Food and drink orders can be placed via phone at (717) 770-5199 or in person within the Pro Shop.
  • Golfers are recommended to call in advance orders at Hole 9 tee to allow for time to pick up prior to teeing off at Hole 10.
  • Patrons should be prepared to provide their first name & contact phone number, if requested.

Food Pick-up:

  • Payments must be made through the Pro Shop prior to picking up food order from the Patio Grill.
  • Customer must pick up payment receipt (proof of purchase) from the Pro Shop and present to Patio Grill staff at the time of pick up.

Golf Carts:

  • Thorough cleaning of each golf cart will be done at the beginning of each day; however, each golfer is recommended to sanitize your cart prior to and after your visit.
    • Please return “dirty” golf carts to the "dirty cart" area which is a separate area from the “clean” golf carts.
  • One (1) person per cart, unless:
    • Both riders are wearing a mask or are from the same household
  • No push carts available

Other Equipment:

  • Use your feet to fix bunkers (no rakes available)
  • Don’t use ball washer
  • Flagsticks will be put out to help golfers
    • Avoid touching the flagstick or use your glove hand to pick it up or replace
  • Cups will have a pool noodle inside

Friendly Reminders:

  • Face coverings (face masks) are required when 6' social distancing cannot be maintained, regardless whether there is plexiglass or not.
  • No handshakes or high-fives. Congratulate with “Air-fives”!

Notice:

In connection with your use of the MWR Susquehanna Riverview Golf Course, please be advised that you must follow DLA Susquehanna policies, CDC guidelines and the recommendations of health officials.  Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and the Riverview Golf Course cannot guarantee that you will not be exposed during your visit.  By visiting the Riverview Golf Course, you acknowledge and agree that you assume these inherent risks associated with attendance.  

Course Hours of Operation:

Monday 7:30 a.m.-Dusk
Tuesday 7:30 a.m.-Dusk
Wednesday 7:30 a.m.-Dusk
Thursday 7:30 a.m.-Dusk
Friday 7:30 a.m.-Dusk
Saturday 7:30 a.m.-Dusk
Sunday 7:30 a.m.-Dusk

*Hours may fluctuate based on daylight and weather conditions.

Clubhouse Hours of Operation:

Monday 7:30 a.m.-6 p.m.
Tuesday 7:30 a.m.-6 p.m.
Wednesday 7:30 a.m.-6 p.m.
Thursday 7:30 a.m.-6 p.m.
Friday 7:30 a.m.-6 p.m.
Saturday 7 a.m.-6 p.m.
Sunday 7 a.m.-6 p.m.

Contact Information:

Riverview Golf Course
A Avenue, Bldg. 300
New Cumberland, PA 17070

Phone: (717) 770-5199


 

Susquehanna Club

A Special Note from the Susquehanna Club:

We look forward to helping you celebrate your special event at the Susquehanna Club. We are committed to providing you, your guests and our staff a safe environment.

Thank you all again for your continued support, patience and understanding during this time. Please feel free to contact us at (717) 770-3030 with any questions or to book your next special event!

Sincerely, 

Susquehanna Club Management

Procedure Baseline:

  • We will be following the guidelines that have been put in place by the DLA Reconstitution Plan, CDC and PA.GOV Health.

Guidelines for Guests:

  • All clients, client’s guests and client's vendors are asked to follow all guidelines set forth by PA Department of Agriculture and Health Department to the best of their abilities.
  • Guests will be asked to undergo a two-part COVID-19 pre-screening prior to entry to the Susquehanna Club, to include:
    • Answer a COVID-19 Symptom Questionnaire per CDC Guidance and approved by PHEO
    • Personnel will conduct a contactless temperature screening
  • Face coverings (face masks) are required when 6' social distancing cannot be maintained.
  • Guest seating shall be limited to 10 guests per table
  • All guests are asked to stay at home if they are experiencing any symptoms, have come in contact with anyone with COVID-19 or are otherwise sick. 

Guidelines that will be followed by the Susquehanna Club:

  • Follow all guidelines for safely gathering and food services based on PA Department of Agriculture, Health Department guidelines, CDC & DLA Reconstitution Plan
  • Sanitize frequently touched surfaces before, during and after events including, but not limited to, tables, doors, chairs, counter tops, sinks, faucets, bathroom stalls and handles
  • Hand sanitizer stations will be placed in accessible areas throughout the club
  • Face coverings will be worn by staff
  • Staff will wear latex free gloves as per Servsafe Guidelines
  • All staff shall answer a health survey and temperature tests before each shift 
  • No staff shall report to work if they are experiencing symptoms and/or have come in contact with anyone experiencing symptoms 
  • Use disposable cocktail plates, beverage cups, napkins and utensils during cocktail hour, cake service and beverage service
  • Guests will get new plates, cups, utensils and not reuse as to limit person to person contact
  • Follow all established Servsafe Guidelines for proper handling, preparation, service and presentation of all self service areas including, but not limited to: Hors d’oeuvre station, buffets, beverage stations and dessert stations
  • Place markers on the floor in all areas deemed necessary to encourage social distancing
  • Require DJ’s to make announcement throughout event to encourage social distancing, wash hands and to wear face coverings
  • Signage will be placed to remind guests to practice social distancing, wash hands and to wear face coverings
  • Room set up will be strategically stationed to accommodate social distancing by maintaining 6’ between guest tables

Notice:

In connection with your use of the Susquehanna Club, please be advised that you must follow DLA Susquehanna policies, CDC guidelines and the recommendations of health officials.  Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and MWR Susquehanna (Susquehanna Club) cannot guarantee that you will not be exposed during your visit.  By visiting the Susquehanna Club, you acknowledge and agree that you assume these inherent risks associated with attendance. 

Temporary Hours of Operation (Office Hours):

Monday  Closed
Tuesday   9 a.m.-2 p.m.
Wednesday  9 a.m.-2 p.m.
Thursday  9 a.m.-2 p.m.
Friday  9 a.m.-2 p.m.
Saturday  Closed
Sunday  Closed

*Additional times may be available via appointment. Call to book yours today!

Contact Information:

Susquehanna Club
Mifflin Avenue, Bldg. 79
New Cumberland, PA 17070
(Located at the end of Ross Ave. in New Cumberland, PA.)

Phone: (717) 770-3030


Swimming Pool

Phase 2 Reopening Procedures Video:

Click the URL Link (button) below to see what our new procedures are as we reopen.

https://www.youtube.com/watch/pool

*Please note: At this time, YouTube (platform used for video links) is blocked on the DLA Network.  Videos can be viewed on personal computers and devices.

Payments:

  • Credit Card payments will be accepted via phone (cash will NOT be accepted).
  • Call (717) 770-6476 in advance.

What's Open?

  • Pool is open to Season Pass Holders ONLY.
    • Reservations required.
    • Walk-ins will not be authorized.
    • Call (717) 770-6476 to make a reservation.
  • Showers available for use
    • All patrons must shower before entering pool.
  • Restrooms available for use
    • Wash your hands for 20 seconds
  • Maximum Patrons: 50 people

Facility Procedures & Guidelines:

  • Face coverings (face masks) are not required while in the pool; however, they are required throughout the facility when 6' social distancing cannot be maintained, regardless whether there is plexiglass or not.
  • Enhanced Cleaning and Sanitation:
    • Sanitation Stations are available and strategically placed throughout the facility.
    • Wipe down tables and chairs before and after use.
    • Our staff has increased cleaning procedures; however, we ask our customers to assist in the process.

Entering & Exiting Facility Procedures:

  1. Bring and wear your face covering when interacting with staff or other patrons and 6' social distancing cannot be maintained
  2. Proceed to front desk to swipe your Key FOB
  3. Season Pass Holders need to pick up their Key FOB at the front desk upon their first visit.
  4. Once swiped in have fun and think safety
  5. Pack up and prepare to depart quickly as other patrons are (possibly) waiting to use facility 
  6. When exiting pull a wet wipe and use on the door handle 

Notice:

In connection with your use of the MWR Susquehanna Swimming Pool, please be advised that you must follow DLA Susquehanna policies, CDC guidelines and the recommendations of health officials.  Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and the MWR Susquehanna Swimming Pool cannot guarantee that you will not be exposed during your visit.  By visiting the pool, you acknowledge and agree that you assume these inherent risks associated with attendance.  

Hours of Operation:

Monday 11 a.m.-6 p.m.
Tuesday 11 a.m.-6 p.m.
Wednesday 11 a.m.-6 p.m.
Thursday 11 a.m.-6 p.m.
Friday 11 a.m.-6 p.m.
Saturday Closed
Sunday Closed
  • Lap Swim Hours: 11 a.m.-12 p.m.
  • Open Swim Hours: 12 p.m.-6 p.m.
  • Water Fitness Classes Hours: Mon-Fri, 4-5 p.m.
    • Class participants receive priority
    • Half of the pool will be used during this time

Contact Information:

Swimming Pool
A Avenue, Bldg. 336
New Cumberland, PA 17070

Phone: (717) 770-6476


MWR_COVID_Header Phase 3_728x90

Child and Youth Program (CYP)

Families will be accepted back into care by priority as identified by the DoD, then seniority level (date of enrollment) to allow for gradual increase of numbers until maximum occupancy is reached.  Parents will be notified a week in advance of their child returning.

The Child Development Center, School Age Services, and Parent Central Registration will ONLY resume normal operations and return to “business as usual” concept when Defense Distribution Center Susquehanna returns to HPCON 0.

Until that time, patrons are asked to continue following the above Phase 2 (two) procedures during Phase 3 (three) as well as continue to practice CDC recommended health and sanitation procedures.

Hours of Operation:

Monday 5:45 a.m.-5:15 p.m. 
Tuesday 5:45 a.m.-5:15 p.m.
Wednesday 5:45 a.m.-5:15 p.m.
Thursday 5:45 a.m.-5:15 p.m.
Friday 5:45 a.m.-5:15 p.m.
Saturday Closed
Sunday Closed

Contact Information:

Child and Youth Program
J Avenue, Bldg. 255
New Cumberland, PA 17070

Phone: (717) 770-7360


Fitness Center

What's Open? 

  • Fitness Center
    • IMPORTANT: Reservations are still required; Walk-ins will not be authorized.
    • Customers should call the Fitness Center (717) 770-6428 to make reservation.
    • Maximum Patrons: 250 people
  • Patron eligibility is in accordance with Army Reg 215-1 (as pre-COVID).

What's Closed?

  • Court Play & Sport Activities WITH contact remain CLOSED 
    •  This includes any team activity where players are contacting others with body sweat (i.e. volleyball, wallyball, basketball, etc.)
  • Saunas remain CLOSED
  • Steam Rooms remain CLOSED

Facility Procedures & Guidelines:

  • Procedures remain the same as outlined in Phase 2 above.
  • "Reservation Priority System" is no longer in effect.

Notice:

In connection with your use of the MWR Susquehanna Fitness Center, please be advised that you must follow DLA Susquehanna policies, CDC guidelines and the recommendations of health officials.  Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and the MWR Susquehanna Fitness Center cannot guarantee that you will not be exposed during your visit.  By visiting the Fitness Center, you acknowledge and agree that you assume these inherent risks associated with attendance.

Hours of Operation:

Monday 4:30 a.m.-7:30 p.m. 
Tuesday  4:30 a.m.-7:30 p.m. 
Wednesday  4:30 a.m.-7:30 p.m.
Thursday  4:30 a.m.-7:30 p.m.
Friday  4:30 a.m.-6:30 p.m.
Saturday  8 a.m.-1 p.m. 
Sunday  8 a.m.-1 p.m. 

Contact Information:

Fitness Center
15th Street, Bldg. 320
New Cumberland, PA 17070

Phone: (717) 770-6428


 

ALL MWR Susquehanna Programs are OPEN!

ALL MWR Susquehanna Programs and Activities are open; however, select MWR Programs & Activities MUST continue to implement precautionary measures to ensure the health and safety of our customers and staff.


***Please remember, if upward trajectories of local COVID-19 cases are observed, it is likely the HPCON level of the installation will be increased and MWR Facilities may implement restrictions moving back to a previous Phase (outlined above) or may temporarily close again.***

Patrons are asked to continue practicing CDC recommended health and sanitation procedures as preventative measures.

CDC.GOV WEBSITE

PA.GOV HEALTH WEBSITE

Please note: By clicking the link above, you will be re-directed to an external website. 

Thank you for understanding and we apologize for any inconveniences. Please direct questions to Ms. Spalding at (717) 770-6036.

PA.gov and CDC.gov websites are continuously updated, please make sure you refer to these sites for the most current information on COVID-19.

HTTPS://WWW.DLA.MIL/DISTRIBUTION/

https://www.health.pa.gov/

https://www.cdc.gov/

Installation Access Procedures

https://www.dla.mil/info/coronavirus

NO FEDERAL ENDORSEMENT IMPLIED.

DSCC-MWR-Website-ICE-Icon

MWR PROGRAMS Brochure & Directory

  • MWR Programs Brochure (pdf)
    Download (1671 KB)
  • MWR Directory (pdf)
    Download (963 KB)

Reopening YouTube Videos

*Please note: At this time, YouTube (platform used for video links) is blocked on the DLA Network.  Videos can be viewed on personal computers and devices.