COVID-19 Reopening Phases

A Letter to our Customers

The entire Family & MWR Team have been working hard over the past few weeks preparing our programs to safely re-open in a phased approach while following the new guidance and framework established to protect employees and patrons. Here is a letter to our Customers from our Chief, Family & MWR!
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Reopening Guidance

As we see local businesses begin to re-open under the PA Green Phase, we want to remind our customers that, although reopening decisions are informed by local conditions, MWR Susquehanna must follow the guidelines that have been put in place by The DLA Reconstitution PlanCDC.gov and PA.GOV Health and must follow DLA guidance driven by our local Commander when determining reopening dates and strategies.

As stated by the Secretary of Defense, “Commanders, in consultation with their medical leadership, shall exercise their authority by making deliberate, risk-based decisions to change HPCON levels as conditions allow (…). These decisions must be informed by local conditions based on public health surveillance data; guidance from the Centers for Disease Control and Prevention; collaboration with State, territorial, and local authorities; and advice from the command Public Health Emergency Officer and local military medical treatment facility (MTF).”

Commanders may set HPCON levels that are more stringent than surrounding community requirements based on mission and other risk considerations.

According to our most recent guidance, most MWR Susquehanna Facilities will remain closed until we reach HPCON B, at which time we can begin working through the different Reopening Phases using strategic precautionary measures.

Please note, if upward trajectories of local COVID-19 cases are observed or medical facilities become significantly burdened by the treatment of individuals who have contracted COVID-19, it is likely the HPCON level will be increased and facilities may temporarily close again or may implement restrictions moving back to a previous Phase (outlined below).

MWR_COVID_Header Phase 0_728x90_CC

While Defense Distribution Center Susquehanna remains under HPCON C, our Phase level will remain in Phase 0 (zero) until further notice.

The below dropdown options expand on the Phase 0 (zero) processes. Please click the plus (+) accordion to see the MWR Programs and Activities listed within as well as the Limited Operations or Services available while under Phase 0 (zero).

Phase 0 (zero):

CLOSED MWR Programs

As we respond to the ever-changing effects of COVID-19 and take necessary precautions, select Installation Management Susquehanna Family & MWR programs and activities are closed under the Phase 0 (zero) status.

Phase 0 (zero) Closed Programs Include:

As a response to our efforts, MWR Program Managers are working remotely and available to assist with customer inquiries via email and/or phone.

Please use the above hyperlinks to be redirected to the specific Program's Facility Page. Then, locate the "EMAIL US" button / link near the top of the Facility page to send an email directly to the Program Manager.


OPEN MWR Programs (Limited Operations)

Select MWR Facilities will continue to run and operate while in Phase 0 (zero) based off of the needs of the mission; however, strict policies and procedures have been put in place to ensure the safety of our customers and team members.

The below MWR Programs are open with limited operations during Phase 0, to include:

Inflight Café, Bldg. 2001 (EDC) (Defense Dining Services)

  • Takeout options only
  • Masks are required by all patrons
  • Limited occupancy restrictions enforced

Café 311, NSA Mechanicsburg, Bldg. 311 (Defense Dining Services)

  • Takeout options only
  • Masks are required by all patrons
  • Limited occupancy restrictions enforced

Mobile Canteen (Defense Dining Services)

  • Limited Route Schedule
  • Masks are required by all patrons

Go to the Defense Dining Services website (URL Link below) for more information and status updates at:

HTTPS://DEFENSEDINING.COM/

Please note: By clicking the link above, you will be re-directed to an external website.

Family Advocacy Program (FAP)

Normal Hours of Operation:

Monday 8:15 a.m. - 4:45 p.m.
Tuesday 8:15 a.m. - 4:45 p.m.
Wednesday 8:15 a.m. - 4:45 p.m.
Thursday 8:15 a.m. - 4:45 p.m.
Friday 8:15 a.m. - 4:45 p.m.
Saturday Closed
Sunday Closed
  • By appointment only.
  • No walk-ins authorized.

If you are in IMMEDIATE DANGER CALL 9-1-1

To report child abuse, domestic abuse or other personal danger concerns, call your local FAP (717) 770-7066, or to make a formal report of child abuse call the PA Child Abuse line, 1-800-932-0313.

Call the DoD child abuse report line, 1-877-790-1197, for the reporting of suspicions of child sexual abuse in a DoD facility.

MWR Administrative Offices, G Avenue, Bldg. 400

  • Closed to walk-ins
  • General inquiries and appointment scheduling available by calling (717) 770-6036
  • DLA employee out-processing (check out) done via phone

Normal Hours of Operation:

Monday 7 a.m. - 3:30 p.m.
Tuesday 7 a.m. - 3:30 p.m.
Wednesday 7 a.m. - 3:30 p.m.
Thursday 7 a.m. - 3:30 p.m.
Friday 7 a.m. - 3:30 p.m.
Saturday Closed
Sunday Closed
  • By appointment only.
  • No walk-ins authorized.

Moving to the NEXT Phase

MWR Susquehanna Facilities will remain closed until we reach HPCON B, at which time we can begin working through the different Reopening Phases (listed below) every 14 days using strategic precautionary measures.

Please see the below Phases (1-3) outlining the different policies and procedures we are asking our customers to follow as we work through the different Phases towards reopening and getting back to normalcy. 

Please click the plus (+) accordion(s) below each Phase featured below to see the changes within.


MWR_COVID_Header Phase 1_728x90

Once Defense Distribution Center Susquehanna moves to HPCON B, MWR Susquehanna will be authorized to move into Phase 1 (one)

The MWR Susquehanna Programs and Activities listed below will Reopen in Phase 1; furthermore, please use the below dropdown options (expandable + accordions) to see the services, policies and procedures implemented while in Phase 1

Phase 1 (one):

Automotive Skills Center (Servicing Center ONLY)

Automotive Skills Center Phase 1 Procedures Video: 

https://www.youtube.com/watch

Click the URL Link (button) above to see what our Automotive Skills Center Manager recommends as we reopen.

*Please note: At this time, YouTube (platform used for video links) is blocked on the DLA Network.  Videos can be viewed on personal computers and devices.

Payments:

  • Credit / Debit Card payments will be accepted via phone.
    • Payments will be made at the time of completion prior to vehicle pickup.

What's Open?

  • Servicing Center is open for appointments.
    • ALL appointment scheduling and transactions MUST be handled via phone.
    • No walk-ins authorized (front-door facility closed).
  • Hobby Shop CLOSED

Appointment Scheduling:

  • Customer should call (717) 770-5701 to schedule an appointment.
  • At the time of booking, please be prepared to provide the following information:
    • Household name, first and last
    • Home address
    • Work and cell phone numbers
    • Authorized personnel category (i.e. Active Duty, Retired Military, etc.)
    • E-mail address (if requested)
  • You will be informed of the scheduled day/time to ensure your vehicle is brought to the Automotive Skills Center and should park your vehicle in parking lot and pick it up there as well.

Drop Off Procedures:

  • Please arrive at least 15 minutes before scheduled appointment time.
  • Park your vehicle in the parking lot.
  • Call Automotive Skills Center to inform the staff that your car has been dropped off.
  • Leave your keys, registration and insurance card (if applicable) on the passengers front seat.

Pick-up Procedures:

  • Customers will be contacted via phone when their vehicle is completed and ready for pick-up.
  • Credit / Debit Card payment will be taken over the phone.
  • A copy of your work order, payment receipt, keys and other documents will be left on the front passenger seat. 
    • Repairs will be recorded on work order form
  • We recommend you wipe down your vehicle at the time of pick-up.
  • Please call the Automotive Skills Center to inform the staff you have picked up your vehicle.

Normal Hours of Operation:

Monday 7 a.m. - 3:30 p.m.
Tuesday 7 a.m. - 3:30 p.m.
Wednesday 7 a.m. - 3:30 p.m.
Thursday 7 a.m. - 3:30 p.m.
Friday 7 a.m. - 3:30 p.m.
Saturday Closed
Sunday Closed

*No walk-ins authorized. All transactions and reservations should be made via phone or email.

Contact Information:

Automotive Skill Center & Hobby Shop Website Facility Page
15th Street, Bldg. 250
New Cumberland, PA 17070

Phone: (717) 770-5701




MWR Grand Central (Tickets & Equipment Rental Office)

MWR Grand Central Phase 1 Procedures Video: 

https://www.youtube.com/watch/mwrgrandcentral

Click the URL Link (button) above to see what our MWR Grand Central Manager recommends as we reopen.

*Please note: At this time, YouTube (platform used for video links) is blocked on the DLA Network.  Videos can be viewed on personal computers and devices.

Payments:

  • Credit / Debit Card payments will be accepted via phone (cash will NOT be accepted).
    • All sales transactions and 20% rental deposits MUST be made via phone with a valid Credit or Debit Card.
    • Final payment of Equipment Rental items will be made at the time of pickup.
  • Call (717) 770-4671 to coordinate and process your payments.

What's Open?

  • All Ticket Orders/Sales will be conducted via phone or email.
  • All Equipment Rental reservations will be conducted via phone or email.
    • No bounce house or camper rentals will be available during Phase 1
  • MWR Grand Central front-door facility closed.
    • No walk-ins authorized.
  • Pavilion Rentals remain closed.

Information, Tickets, & Reservations (ITR)

Phase 1 Procedures:

  • All tickets orders/sales will be conducted via phone (717) 770-4671 or email.
  • Credit / debit cards will be the only form of payment accepted.
  • Customers must contact MWR Grand Central (ITR office) to make an appointment for ticket pickup.
  • When picking up tickets, customer should go to the "pick-up window" at the front of the building where tickets and payment receipt will be given to customer.
    • Ticket(s) and receipt will be in a sanitized envelope.

Equipment Rental

Phase 1 Procedures:

  • All equipment rental reservations will be conducted via via phone (717) 770-4671 or email.
  • 20% rental deposit must be made at the time of reservation via Credit / Debit card (no cash payments will be accepted).
  • Final payment will be processed at the time of pick-up.

Reservation Process:

  • Upon completion of reservation, a copy of the reservation document will be e-mailed to the customer.
  • Approximately one (1) week prior to rental pick-up date, rental agreement form and all other relevant documents (i.e. safety information) will be e-mailed to customer.
  • Within 24 hours of rental pick-up, signed rental agreement and all other relevant documents (i.e. copy of driver's license and towing vehicle insurance card) must be e-mailed to MWR Grand Central (Equipment Rental office).

Pick-up Process:

  • Thorough cleaning of each Equipment Rental item will be done prior to customer pickup; however, it is recommended that each customer sanitizes your rental item(s) prior to and after your use.
  • On the day of pick-up, all ancillary items (i.e. tie-down straps, kayak gear) will be staged either in the vicinity of the equipment to be rented or outside the back doors.
    • In the event of inclement weather, if applicable, rental equipment and all ancillary item(s) will be staged in the back room.
  • At time of pick-up, customer will go to the "pick-up window" at the front of the building where final rental payment will be made.
    • Credit/debit cards will be the only form of payment accepted.
  • At this time, any keys required for a rental, and payment receipts, will be given to the customer.

Return Process:

  • Customer should return ALL equipment and/or rental items within the agreed upon timeframes.
    • Please give our team a courtesy call prior to your arrival to coordinate.
    • Patrons may be requested to schedule an appointment for drop-off times.
  • Upon return of equipment, customer should ensure ALL issued equipment (i.e. trailers) is returned to its proper parking place.
  • Customer will be instructed to place certain rental equipment (i.e. tables, cornhole games) and ancillary items inside the back room.
    • Once items are returned, all items will remain in place for a minimum of 24 hours before being handled by staff, at which point each item will be sanitized.
    • Item(s) will not be available be rented again before 48 hours.

Temporary Hours of Operation:

Monday 10 a.m. - 2 p.m.
Tuesday 10 a.m. - 2 p.m.
Wednesday 10 a.m. - 2 p.m.
Thursday 10 a.m. - 2 p.m.
Friday 10 a.m. - 2 p.m.
Saturday Closed
Sunday Closed

*No walk-ins authorized. All transactions and reservations should be made via phone or email.

Contact Information:

MWR Grand Central
F Avenue, Bldg. 406
Phone: (717) 770-4671


Riverview Golf Course

Riverview Golf Course Phase 1 Dos and Don'ts Video: 

https://www.youtube.com/watch

Click the URL Link (button) above to see what tips our Riverview Golf Course Manager recommends.

    *Please note:At this time, YouTube (platform used for video links) is blocked on the DLA Network.  Videos can be viewed on personal computers and devices.

Payments:

  • Credit Card payments will be accepted via phone (cash will NOT be accepted)
  • Membership payments, greens fees, & drink payments must be done over the phone via credit card.
  • Call (717) 770-5199 in advance.

What's Open?

  • Golf Course open for riders (cart rental required) and walking.
    • Daily play & tournaments are open to the general public (24 hour notice required for non-ID/CAC cardholders).
  • Practice Range open for use.
    • Daily play & tournaments are open to the general public (24 hour notice required for non-ID/CAC cardholders).
  • Drinks available through phone orders with credit cards.
    • Drink orders must be placed in advance via phone by calling (717) 770-5199.
    • Credit Card payments will be taken via phone (no cash payments accepted).
    • Customer will be contacted via phone when order is ready for pickup.
    • Orders and payment receipt will be placed in a blue crate / container outside the Pro Shop main entrance.

What's Closed?

  • Clubhouse (Pro Shop & Snack Bar) remain closed.
    • No food service available at this time.
  • Locker rooms / Restrooms within Pro Shop closed.
    • Portable Toilet Facilities and Hand Washing Stations will be available outside the Pro Shop entrance and located near #5 Green.

Rules for play (Dos & Don’ts):

  • Mask worn if playing with other golfers, recommended.
  • One (1) person per cart, unless:      
    • Both riders are wearing a mask      
    • Or, both riders are from the same household
  • Practice Social Distancing (6’)
  • Use your feet to fix bunkers.
  • Don’t use ball washers or bunker rakes
  • Avoid touching the flagstick or use your glove hand to pick it up or replace
  • Reminder -- no handshakes or high-fives. Congratulate with “Air-fives”!

Equipment Use:

  • Thorough cleaning of each golf cart will be done at the beginning of each day; however, each golfer is recommended to sanitize your cart prior to and after your visit.
  • No rakes or ball washers available.
  • No push carts available.
  • Cups will have a pool noodle inside.
  • Flagsticks will be put out to help golfers.
  • Please return “dirty” golf carts to a separate area from “clean” golf carts

Temporary Hours of Operation (Course & Practice Range):

Monday  7:30 a.m. - Dusk
Tuesday  7:30 a.m. - Dusk
Wednesday  7:30 a.m. - Dusk
Thursday  7:30 a.m. - Dusk
Friday  7:30 a.m. - Dusk
Saturday  7:30 a.m. - Dusk
Sunday  7:30 a.m. - Dusk

Contact Information:

Riverview Golf Course Website Facility Page
A Avenue, Bldg. 300
New Cumberland, PA 17070

Phone: (717) 770-5199



 

All other MWR Susquehanna Programs and Activities NOT listed above under Phase 1 (one) will remain CLOSED; otherwise, they will continue to offer the Limited Services listed in Phase 0 (above).


 

MWR_COVID_Header Phase 2_728x90

After 14 days in Phase 1, MWR Susquehanna will be authorized to move into Phase 2 (two) of the Reopening Plans. 

The Programs and Activities listed below will be open in Phase 2; furthermore, please use the below dropdown options (expandable + accordions) to see the services, policies and/or procedures implemented during Phase 2.  

Phase 2 (two):

Automotive Skills Center (Walk in's and Hobby Shop)

Payments:

  • Credit / Debit Card payments will be accepted via phone at the time work is completed on vehicle.

What's Open?

  • Automotive Skills Center
    • Appointment scheduling and credit card payments processed via phone.
  • Hobby Shop 
    • First come first served. No reservations.
    • Maximum Patrons: 1 person per bay (2 total)
    • Last car will be authorized to enter the Hobby Shop one hour prior to closing; otherwise, the facility will close at this time.

Automotive Skills Center Phase 2 Procedures:

  • All procedures remain the same as outlined in Phase 1 above.

Hobby Shop Procedures:

  • Call ahead (717) 770-5701
    • Recommend calling ahead to make sure a bay is available.
  • Bay Use
    • First come, first served. Bays are not available for reservations.
    • Maximum Patrons: 1 person per bay (2 total)
    • Practice Social Distancing (6')
      • Please wear face coverings if 6' distancing cannot be accommodated
    • Last car will be authorized to enter the Hobby Shop one hour prior to closing; otherwise, the facility will close at this time.
  • Used Tool(s)
    • A cart will be staged near the entrance of the Hobby Shop for customer to place ALL used tools once they are finished being used.
      • Customers should place ALL used tools on the cart to inform our team and other customers those tools NEED to be cleaned and sanitized.
    • Tools left on the cart will be thoroughly cleaned and properly sanitized by our Certified Mechanics after each customer visit.
      • Select tools require special cleaning procedures; please partner with a MWR staff member prior using any cleaning products brought from home.
      • Please request assistance from a staff member if a tool needs to be cleaned prior to using it or allowing another customer to use it.
      • Help us ensure cleanliness and prevent spread of germs.
    • Our Certified Mechanics will return all tools to their appropriate location after they have been thoroughly cleaned and disinfected.

Normal Hours of Operation (Hobby Shop):

Monday 7 a.m. - 8 p.m.
Tuesday 7 a.m. - 3 p.m.
Wednesday 7 a.m. - 8 p.m.
Thursday 7 a.m. - 3 p.m.
Friday 7 a.m. - 8 p.m.
Saturday 9 a.m. - 3 p.m.
Sunday Closed

*No walk-ins authorized. All transactions and reservations should be made via phone or email. The last car will be authorized to enter the Hobby Shop one hour prior to closing.

Normal Hours of Operation (Automotive Skills Center):

Monday 7 a.m. - 3:30 p.m.
Tuesday 7 a.m. - 3:30 p.m.
Wednesday 7 a.m. - 3:30 p.m.
Thursday 7 a.m. - 3:30 p.m.
Friday 7 a.m. - 3:30 p.m.
Saturday Closed
Sunday Closed

*No walk-ins authorized. All transactions and reservations should be made via phone or email.

Contact Information:

Automotive Skill Center & Hobby Shop
15th Street, Bldg. 250
New Cumberland, PA 17070

Phone: (717) 770-5701





Child and Youth Program (CYP)

Care will initially be provided only to previously approved children of Mission Essential sponsors.

Additional children will be slowly and incrementally phased in as gating criteria allows to ensure for the utmost degree of safety for all.

What's Open?

  • Child Development Center (CDC)
  • School Age Services (SAS)
  • Parent Central Registration

Drop-Off Procedures:

  • Children and parents need to have face coverings on before exiting their vehicles.
  • Families line up along the right side of the front walk next to a pre-placed sign.
  • Staff will open the outer double doors to one family at a time.
  • Patrons will be verbally questioned to assess their potential, as well as their child’s potential, for COVID exposure. 
  • Children will then have their temperature taken before entering the lobby area.
  • Parents will not permitted in the lobby area.
  • An administrative support assistant will swipe child into CYMS manually.
  • Patron will provide all basic care items in a plastic bag (extra clothes, blankets, face coverings) for the week.
  • CDC/SAS staff member will transport child to designated classroom.
  • Staff will immediately sign child into classroom and assist child with hand washing.
  • During inclement weather drop-offs, please call the front desk at (717) 770-7360 for further instructions.

Protective Procedures:

  • Staff and other adults wear face covering when inside the building, adhering to the social distancing protocol.
  • Children under the age of 2 will not wear face covering.
  • Children ages 2 -5 will be highly encouraged to wear face covering and be introduced to social distancing.
  • SAS children will wear face covering when they cannot maintain social distance.
  • Five (5) hand sanitizer stations are available throughout the center.
  • All hard surfaces and high-touch areas will be cleaned and disinfected at the end of each day (after children have departed), and throughout the day as needed, in accordance with Centers for Disease Control guidelines.
  • Playground toys and equipment will be disinfected.
  • Water fountains have been turned off until further notice and the kitchen will ensure every classroom has water available for staff and children.
  • All classrooms, surfaces, equipment and materials will be disinfected at the end of the day.
  • Pacifiers that remain at the center at the end of the day will be immersed and allowed to air dry. Regular pacifier cleaning will occur throughout the day should contamination occur.
  • Parents will call in and let CYP staff know if their child will not be in attendance on a particular day.  Staff will be calling parents of any child who is anticipated for care who doesn’t arrive by 9 a.m. 

Programming:

  • Social distancing will be maintained to the degree that it is most practical in each classroom. No more than one ratio group of children will be allowed in Infant/PreTodd and PreTodd/Todd classrooms. No more than 8 children will be allowed in Preschool and Pre-K classrooms. No more than 9 children will be allowed in a SAS room.
  • Classrooms will NOT combine in early morning or late evening hours (or any other time throughout the day). Children will go to their assigned classroom upon arrival/health screening and remain there until parent arrives to pick up.
  • There will be times social distancing will not be practical as it is important to comfort crying, sad, and/or anxious infants and toddlers. They often need to be held and reassured, especially in an atypical child care environment.
  • Diaper changing procedures will be augmented to include the addition of hand washing PRIOR to diaper changing by both staff and child.
  • Parents should provide their child(ren) with enough face coverings to wear throughout each day of the care week. Face coverings will be stored in separate labeled paper bags during meal times. Staff will support children with gaining comfort with wearing face coverings while in care.
  • Face coverings that have been worn and/or soiled will be returned to parents at the end of the day to be laundered. Disposable masks will be discarded at the end of the day or whenever potential contamination has occurred.
  • No more than one classroom (and no more than 8 children) may use any playground at one time. Playground time frames will be adjusted in both the morning and afternoon to accommodate all groups. CDC/SAS management will publish a revised playground schedule and provide to all classrooms.
  • Cots will be spaced 6 feet apart during nap time whenever possible and will be placed head to toe. 
  • Group sensory experiences (water/sand/play-dough) will be eliminated until further notice. Training staff will work with teachers to help develop safe and age appropriate individual sensory experiences that are COVID friendly.

Food service:

  • Family style dining will be suspended indefinitely for CDC.
  • All CDC food will be plated by staff, away from the table, and served to children who will sit spaced at each table as far apart as can be safely done while still allowing staff to supervise.  (Pretoddlers must be within arm’s length of caregiving staff at all times during meals and snacks).
  • Cafeteria style dining will be discontinued until further notice for SAS children.
  • SAS children will request a staff member to add foods to their plates.

General Health Practices

  • All children and staff will need multiple changes of clothes on hand in case they are soiled or contaminated.
  • Staff will observe children throughout the day, as is our normal procedure, for any signs/symptoms of illness.
  • Children who become symptomatic throughout the day will be moved to the designated isolation area (empty classroom will be designated) for further wellness assessment. Exclusion will occur as required.
  • The Administrative Assistant/Management staff member will contact the parent, using the phone number left at drop-off, for pick-up. The child needs to be picked up immediately.

Hand Washing

  • All children and staff will wash hands frequently.
  • In addition to the normal times, children and staff will wash BEFORE and after diapering.
  • Parents should watch for cracking, chapping and dryness and treat accordingly.
  • During outdoor play, hand sanitizer may be substituted.  Staff will closely supervise children when, and if, they use hand sanitizer to ensure it is not ingested.

Payments & Fees:

  • Fees will be billed manually based on the care provided.  Normal grace periods and late fees will be in effect.
  • Checks are the preferred method of payment and must be submitted in an envelope at drop-off or pick-up.
  • Credit Card payments will be accepted via phone.
  • Call (717) 770-7360 for phone payments.
  • Cash will be accepted in an envelope while patrons wait. However, the patron must wait for a receipt before departing the area.

Pick-up Procedures:

  • Patrons must allow for additional time for pick up.
  • Only one parent may come to designated pick up area when possible (patrons may have more than one child and need extra help).
  • To decrease exposure, patrons will make every effort to ensure the same adult is dropping off and picking up the child each day.
  • Everyone approaching designated pick up area will wear a face mask (to include children over the age of 2).
  • Patrons will call the Center to communicate their arrival outside of the facility for pick up by calling (717) 770-7360.
  • An administrative support assistant will notify classroom of impending pick up upon telephonic notification by patron.
  • CDC/SAS staff member will immediately sign child out from classroom sign in sheet.
  • An administrative assistant will call the parent when the child/staff have departed the classroom so the parent can meet them at the door.
  • Staff will then transport child from the classroom to the designated pick up area outside of the center. Child pick up will occur individually to allow for movement of child from classroom to the outside pick up location and to maintain social distancing.
  • Administrative support assistant will swipe child out of CYMS manually.
  • Staff will return all basic care items (empty bottles, extra clothes, blankets, etc.) to be taken home at the end of each week. Late pick up fees will be assessed for all families not in the queue for pick up after 3:45 p.m.  It is imperative staff have adequate time to clean the facility after children have gone for the day.

Temporary Hours of Operations: 

Monday 5:45 a.m.-3:45 p.m.
Tuesday 5:45 a.m.-3:45 p.m.
Wednesday 5:45 a.m.-3:45 p.m.
Thursday  5:45 a.m.-3:45 p.m.
Friday  5:45 a.m.-3:45 p.m.
Saturday  Closed
Sunday  Closed

*Temporary hours will remain in effect until such a time as it is deemed safe and feasible to return to normal operating hours.

Contact Information:

Child and Youth Program
J Avenue, Bldg. 255
New Cumberland, PA 17070

Phone: (717) 770-7360


Defense Dining Services

  • Defense Dining Services remain open and continue to follow guidelines that have been put in place by the DLA Reconstitution Plan, CDC and PA.GOV Health.

What's Open?

  • Inflight Café, Bldg. 2001
  • Café 311, NSA Mechanicsburg
  • Mobile Canteen
  • DLA Headquarters Café, Bldg. 430
    • Bldg 430 may open in phase 2 if at least 25% of workforce is back, if not, then Phase 3 (three).

What's NEW?

  • Dine-in seating returns
    • Seating will be limited to 10 people per table
    • Tables will be strategically stationed 6' apart
  • Salad Bar is open
  • Self Serve food returns
  • Maximum Patrons: 50 or less

What's Closed?

  • Grill Fresh Food Trailer

What's NEW?

The below procedures and precautionary measures are in place during Phase 2 (two) in order to ensure the health and safety of our customers and team members.

Phase 2 Procedures:

  • Masks are required by all patrons
  • Limited occupancy restrictions enforced
  • Please use hand sanitizer upon entering and exiting facility
  • Please follow posted signs upon entering and while in facility
  • Disposable plates, cups, and utensils will be used
  • Maintain social distancing requirements and limit person to person contact
  • All patrons/guests are asked to follow all guidelines set forth by PA Department of Agriculture Health Department to the best of their abilities.
  • As always, patrons are encouraged to stay at home if you are experiencing any symptoms, have come in contact with anyone with COVID 19 or are otherwise sick.  
    • Symptoms: fever over 100.4, cough, shortness of breath, cold and/or flu like symptoms.

Need MORE Details?

Go to the Defense Dining Services website (URL Link below) for more information and status updates at:

HTTPS://DEFENSEDINING.COM/

Please note: By clicking the link above, you will be re-directed to an external website.


Fitness Center

What's Open? 

  • Fitness Areas & Exercise Rooms open for use.
    • IMPORTANT: Reservations Required; Walk-ins will not be authorized.
    • Scheduling fitness times will be done via Priority Based Reservations ONLY.
    • Customer should call the Fitness Center (717) 770-6428 to make reservation in order to enter the facility.
    • Maximum Patrons: 50 people or less
    • Reservations must be made for ALL individual exercises (i.e. weight lifting, strength conditioning, cardio, etc.) and set routines (i.e. Beast Mode, Spring Fever, etc.).
  • Locker Rooms available
    • Lockers are for Daily Use ONLY
    • Please wear a mask while in locker rooms if 6' social distancing cannot be maintained
  • Restrooms available for use
    • Wash your hands for 20 seconds
  • Micro-Fit Equipment available for use
    • Specialists on site for assistance and guidance, if needed

What's Closed?

  • Showers CLOSED
  • Saunas CLOSED
  • Steam Rooms CLOSED
  • Group Fitness Classes not authorized
  • PT Sessions not authorized
  • ALL team Fitness & Sport Activities NOT authorized, to include: 
    • 5K Fun Runs / Walks
    • Leagues & Tournament Activities
    • Commander Cup Series Team Activities
    • Court Play WITH contact (i.e. volleyball, basketball, etc.) 
    • Court Play WITHOUT contact (i.e. tennis, paddle ball, etc.)

Reservation Priority System / Eligibility:

  • First Priority for reservations from 6 a.m. to 12 p.m.
    • Active Duty Military
    • National Guard
    • Reservists
    • DLA First Responders (i.e. EMS, Fire, Police)
  • Second Priority for reservations from 12 p.m. to 6 p.m.
    • DOD and DLA civilian's
    • Medal of Honor recipients
    • Blue and Gold star families

Facility Procedures & Guidelines:

  • Practice Social Distancing (6')  - This rule applies everywhere within the facility!
    • Recommend avoiding workouts that require a spotter (assisted lifting), unless they are a member of your household.
    • Select equipment or weights cannot or should not be used based on proximity of the patron beside you.
    • Reminder -- no handshakes or high-fives.
  • Use the correct door to enter and exit the Fitness Center.
    • Doors will be labeled as "IN" and "OUT"
    • Cleaning wet wipes will be available for patron use and located at the facility entrance / exit
  • Sanitation Stations strategically placed throughout the Fitness Center
    • Use cleaning wipes and CDC grade provided cleaners
    • Wipe down equipment before and after use
      • Our staff has increased cleaning procedures and times, however, we ask our customers to assist.

Entering & Exiting Facility Procedures:

  1. Make a Reservation:
    1. Call (717) 770-6428 to schedule your fitness time (walk-ins will NOT be authorized).
    2. Remember, select times will be limited to those who qualify as First Priority or Second Priority based off of the Reservation Priority System. All other patrons may need to be flexible with scheduling their fitness times if maximum capacity is reached.
  2. Entering:
    1. Use the clearly marked "IN" door.
    2. Wipe hands and door handles with wet wipe (cleaning wipes will be available at entrance)
    3. Throw away wipes after entering the facility (trashcan available for disposal)
  3. Check In:
    1. Proceed to Front Desk to swipe your key FOB
    2. Once signed in / registered proceed to your normal workout
  4. Working Out:
    1. Wipe down ALL equipment before and after use
    2. Practice Social Distancing (6') - Rules apply everywhere within the Fitness Center!
    3. Select equipment or weights cannot or should not be used based on proximity of the patron beside you.
  5. Exiting:
    1. Pack up and prepare to depart quickly as other patrons are waiting to use facility.
    2. Pull a wet wipe from the cleaning wipe station located at the Exit.
    3. Use the clearly marked "OUT" door
    4. *IMPORTANT* Use the wet wipe on the door handle while departing the facility.
    5. Dispose of wet wipe in the trashcan located outside the facility.

Temporary Hours of Operation:

Monday   6 a.m. - 6 p.m.
 Tuesday  6 a.m. - 6 p.m.
 Wednesday  6 a.m. - 6 p.m.
 Thursday  6 a.m. - 6 p.m.
 Friday  6 a.m. - 6 p.m.
 Saturday  Closed
 Sunday  Closed

  • First Priority Hours: 6 a.m.-12 p.m.
  • Second Priority Hours: 12 p.m.-6 p.m.
  • Reservations required; No walk-ins authorized. 

Contact Information:

Fitness Center
15th Street, Bldg. 320
New Cumberland, PA 17070

Phone: (717) 770-6428


MWR Grand Central (Tickets, Equipment Rental Office, RV Storage Lot, & Pavilion Rentals)

Payments:

  • Credit / Debit Card payments will be accepted via phone (cash will NOT be accepted).
    • All sales transactions and 20% rental deposits MUST be made via phone with a valid Credit or Debit Card.
    • Final payment of Equipment Rental items will be made at the time of pickup.
  • Call (717) 770-4671 to schedule your appointment.

What's Open?

  • MWR Grand Central will be open via appointment only.
    • No walk-ins authorized.
    • Maximum Patrons within Facility: 2 per scheduled appointment
  • All Ticket Orders/Sales and Equipment Rental reservations will be conducted via phone or email. 
  • Bounce houses and camper rentals To Be Determined (TBD).
  • Pavilion Rentals TBD.
  • RV Storage Lot by appointments only.

Information, Tickets, & Reservations (ITR) Phase 2 Procedures:

  • All procedures remain the same as outlined in Phase 1 above.
  • Appointments will be available via advance coordination.

Equipment Rental Phase 2 Procedures:

  • All procedures remain the same as outlined in Phase 1 above.

"On-the-Spot" Rentals:

  • In the event of "on-the-spot" rentals, customer will call MWR Grand Central via phone from the parking lot.
  • Assuming item requested is available for rent, your payment will be processed and all rental agreements and other documents will be prepared.
  • Once completed, the customer will be contacted via phone and requested to go to the "pick-up window" at the front of the building where they will be given the Rental Agreement form and all other documents.
  • Customer will then return signed Rental Agreement through the "pick-up window" at the front of the building.
  • All rental equipment and/or ancillary items will then be taken to the back room where customer will pick up.
  • Equipment return procedure will follow scheduled rental protocols and processes outlined above.

Normal Hours of Operation:

Monday 9 a.m. - 12:30 p.m. 1 - 4 p.m.
Tuesday 9 a.m. - 12:30 p.m. 1 - 4 p.m.
Wednesday 9 a.m. - 12:30 p.m. 1 - 4 p.m.
Thursday 9 a.m. - 12:30 p.m. 1 - 4 p.m.
Friday 9 a.m. - 12:30 p.m. 1 - 4 p.m.
Saturday Closed Closed
Sunday Closed Closed
  • By appointment ONLY.
  • No walk-ins authorized.
  • All transactions and reservations should be made via phone or email.

Contact Information:

MWR Grand Central
F Avenue, Bldg. 406
Phone: (717) 770-4671



Riverview Golf Course (Clubhouse and Pro Shop)

Payments:

  • Credit Card / Debit Card payments only (cash will NOT be accepted)
  • Membership payments, greens fees, food orders, & drink payments can be made in person within the Pro Shop; however, recommended to be processed over the phone via credit card.

What's Open?

  • Clubhouse (Pro Shop, Clubhouse & Patio Grill) Open.
    • Please wear a mask when inside the building
    • Practice Social Distancing (6')
    • Please use the hand sanitizer (inside the main door) when entering/exiting the Clubhouse
    • Maximum Patrons (Pro Shop, Clubhouse, & Patio Grill): 50 people or less 
  • Pro Shop, Clubhouse & Patio Grill open.
    • Food Services available as takeout.
    • Limited menu available.
    • Drinks available for purchase within Pro Shop.
    • Walk-ins, advance phone orders, and payments must be made through the Pro Shop.
      • Golfers are recommended to call in advance orders at Hole 9 tee to allow for time to pick up prior to teeing off at Hole 10.
    • Orders via phone can be placed by calling (717) 770-5199.
    • Payments must be made via Credit Card within the Pro Shop (No cash payments will be accepted).
  • Locker rooms / Restrooms available for use.
    • Please wear a mask
    • Please wash your hands for 20 seconds
    • Additional Portable Toilet Facilities and Hand Washing Stations will be available outside the Pro Shop entrance and located near #5 Green.
  • Golf Course open for riders (cart rental required) and walking (Course & Practice Range)
    • Maximum Patrons (Course & Practice Range)No limits
    • Daily play & tournaments are open to the general public (24 hour notice required for non-ID/CAC cardholders).

Food / Drink Services:

  • Orders:
    • Food and Drink Orders can be placed in person (walk-ins) or via phone within the Pro Shop.
    • Patrons should be prepared to provide their first name & contact phone number, if requested.
    • Orders via phone can be placed by calling (717) 770-5199.
  • Payments:
    • Credit Card / Debit Card payments must be made through the Pro Shop.
    • No cash payments will be accepted.
    • Payments must be made prior to picking up food order from the Snack Bar / Patio Grill.
    • Drinks available for purchase within Pro Shop.
  • Pick Up:
    • Customer must pick up payment receipt within the Pro Shop prior to picking up food order.
    • Orders will be available for pickup within the Snack Bar / Patio Grill.
    • Customers must provide payment receipt (proof of purchase) to Snack Bar / Patio Grill staff at the time of food pick up.

Rules for play (Dos & Don’ts):

  • Mask worn if playing with other golfers, recommended.
  • One (1) person per cart, unless:
  • Or, both riders are from the same household
  • Practice Social Distancing (6’)
  • Use your feet to fix bunkers.
  • Don’t use ball washers or bunker rakes
  • Avoid touching the flagstick or use your glove hand to pick it up or replace
  • Reminder -- no handshakes or high-fives. Congratulate with “Air-fives”!

Equipment Use:

  • Thorough cleaning of each golf cart will be done at the beginning of each day; however, each golfer is recommended to sanitize your cart prior to and after your visit.
  • Cleaning and sanitation supplies will be available at the entrance to the pro shop and the eating area near the outside deck
  • No rakes or ball washers available.
  • No push carts available.
  • Cups will have a pool noodle inside.
  • Flagsticks will be put out to help golfers.
  • Please return “dirty” golf carts to a separate area from “clean” golf carts

Course Hours of Operation (Office Hours):

Monday 7:30 a.m. - Dusk
Tuesday 7:30 a.m. - Dusk
Wednesday 7:30 a.m. - Dusk
Thursday 7:30 a.m. - Dusk
Friday 7:30 a.m. - Dusk
Saturday 7:30 a.m. - Dusk
Sunday 7:30 a.m. - Dusk

  • Tee times required after 4 p.m.
  • Hours may fluctuate based on daylight and weather conditions.

Clubhouse Hours of Operation (Pro Shop & Snack Bar):

Monday 7:30 a.m. - 6 p.m.
Tuesday 7:30 a.m. - 6 p.m.
Wednesday 7:30 a.m. - 6 p.m.
Thursday 7:30 a.m. - 6 p.m.
Friday 7:30 a.m. - 6 p.m.
Saturday 7 a.m. - 6 p.m.
Sunday 7 a.m. - 6 p.m.

Contact Information:

Riverview Golf Course Website Facility Page
A Avenue, Bldg. 300
New Cumberland, PA 17070

Phone: (717) 770-5199

Susquehanna Club

We’re excited to have your special event at the Susquehanna Club and at we want to keep you, your guests and staff safe!

DLA Phase 2 (PA Green) Occupancy:

50% of maximum occupancy is allowed during PA Green Phase and limits gatherings up to 250 people however DLA is only allowing 50 people or less in “Phase 2”.

  • Riverside Ballroom 50 during PA Green phase and DLA Phase 2
  • Main Ballroom 50 during PA Green phase and DLA Phase 2
  • Whole building 100 during PA Green phase and DLA Phase 2

Procedure Baseline:

  • We will be following the guidelines that have been put in place by The DLA Reconstitution Plan, CDC and PA.GOV Health.

Guidelines for Guests:

  • All clients, client’s guests and clients vendors are asked to follow all guidelines set forth by PA Department of Agriculture Health Department to the best of their abilities.
  • Wearing a mask is recommended but not mandatory, we will encourage clients and guests to wear masks as recommended and will assume that anyone not wearing a mask has a medical condition
  • Guest seating shall be limited to 10 guests per table
  • Arrange guest seating as to maintain social distancing requirements to the best of your abilities
  • Clients are encouraged to ask their guest to stay at home if they are experiencing any symptoms, have come in contact with anyone with COVID 19 or are otherwise sick. 
  • Symptoms: fever over 100.4, cough, shortness of breath, cold and/or flu like symptoms
  • Encourage your guest to get new plates, cups, utensils and not reuse as to limit person to person contact

Guidelines that will be followed by the Susquehanna Club:

  • Follow all guidelines for safely gathering and food services based on PA Department of Agriculture Health Department guidelines, CDC & DLA Reconstitution
  • Sanitize all hard frequently touched surfaces before, during and after events including but not limited to tables, doors, chairs, counter tops, sinks, faucets, bathroom stalls and handles. 
  • Hand sanitizer stations will be placed in accessible areas throughout the club. 
  • Wearing a mask is recommended, we will encourage all staff to wear masks as recommended and will assume that anyone not wearing a mask has a medical condition
  • Staff to wear latex free gloves as per Servsafe Guidelines
  • All staff shall answer a health survey before each shift 
  • No staff shall report to work if they have come in contact with anyone experiencing symptoms 
  • No staff shall report to work if they are experiencing symptoms
  • Symptoms: fever over 100.4, cough, shortness of breath, cold and/or flu like symptoms
  • Use disposable cocktail plates, beverage cups, napkins and utensils during cocktail hour, cake service and beverage service. 
  • Encourage guest to dispose of their own disposable items by placing trash can in the ballroom
  • Guest are to get new plates, cups, utensils and not reuse as to limit person to person contact
  • Use single use service and food items when deemed appropriate.
  • Follow all established Servsafe Guidelines for safe food handling and serviceIncrease sanitization of all cook and prep areas during food preparation and service
  • Follow all established Servsafe Guidelines for proper presentation of all self service areas including but not limited to: Hors d’oeuvre station, buffets, beverage stations, and dessert stations.
  • Place markers on floor in all areas deemed necessary to encourage social distancing
  • Place Bar Line signs at bar to encourage social distancing 
  • Require DJ’s to make announcement throughout event to encourage social distancing, wash hands and wear a mask
  • Place appropriate signage encouraging guests to practice social distancing, wash hands and wear a mask
  • Alter room set up to encourage social distancing by maintaining 6’ between guest tables
  • Assist clients with guest seating arrangements as to maintain social distancing requirements to the best of our abilities

Hold Harmless Agreement:

  • All parties agree that they are attending said event of their own free will.
  • All parties shall hold harmless each other, including but not limited to clients, guests of clients, client vendors, and Susquehanna Club staff for any reported incidents of COVID 19 that may result from attending the event hosted by said client at Susquehanna Club.

A Special Note from the Susquehanna Club:

We look forward to helping you celebrate your dream wedding day at the Susquehanna Club. We are committed to providing you, your guest and our staff a save environment.

As new information becomes available to us be will be adjusting and modifying our plan to ensure you, your guests and our staff are in the safest environment possible. 

Thank you all again for your continued support, patients and understanding during this time. Please feel free to contact us at (717) 770-3030 with any questions or to book your next special event!

Sincerely,

Susquehanna Club Management

Temporary Hours of Operations (Office Hours):

Monday  Closed
Tuesday   9 a.m.-2 p.m.
Wednesday  9 a.m.-2 p.m.
Thursday  9 a.m.-2 p.m.
Friday  9 a.m.-2 p.m.
Saturday  Closed
Sunday  Closed

*Additional times may be available via appointment. Call to book yours today! (717) 770-3030

Susquehanna Club
Mifflin Avenue, Bldg. 79
New Cumberland, PA 17070
(Located at the end of Ross Ave. in New Cumberland, PA.)

Phone: (717) 770-3030


Swimming Pool

What's Open?

  • Pool is open for use
    • Reservations Required. Walk-ins will not be authorized.
    • Scheduling times will be done via Priority Based Reservations.
    • Customer should call ahead (717) 770-6476 to make a reservation.
  • Showers Open for use
    • All patrons (guests and members) must shower before entering pool.
  • Restrooms available for use
    • Wash your hands for 20 seconds
  • Maximum Patrons: 50 people or less
    • We recommend calling ahead to make sure occupancy has not reached its maximum capacity. Call (717) 770-6476.
  • Face coverings (face masks) not authorized while in the pool per CDC guidelines.

Reservation Priority System:

  • Season Pass holders (Members) receive priority access prior to Daily Guests
  • Exercise Classes have priority from 4 p.m. to 5 p.m. (Monday - Friday)
    • Half of the pool will be used during this time

Facility Procedures & Guidelines:

  • Practice Social Distancing (6') when on deck (not required while in pool)
    • Reminder -- no handshakes or high-fives.
  • Enhanced Cleaning and Sanitation Practices:
    • Wipe down tables and chairs before and after use.
    • Cleaning wet wipes available at the facility entrance.
      • Please follow the below process/guidelines when entering and exiting the facility.
    • Wipe down tables and chairs before and after use.
    • Sanitation Stations with CDC approved cleaners will be available and strategically placed throughout the facility.
    • Our staff has increased cleaning procedures: however, we ask our customers to assist in the process.

Entering & Exiting Facility Procedures:

  1. Wipe hands and door handles with wet wipe
  2. Throw away wipes once enter facility
  3. Proceed to front desk to swipe your key FOB
  4. Once registered have fun and think safety
  5. Shower before swimming or entering the water
  6. Wipe down tables/chairs before and after use
  7. Pack up and prepare to depart quickly as other patrons are waiting to use facility 
  8. When exiting pull a wet wipe and use on the door handle 

Hours of Operation:

Monday 11 a.m. - 6 p.m.
Tuesday 11 a.m. - 6 p.m.
Wednesday 11 a.m. - 6 p.m.
Thursday 11 a.m. - 6 p.m.
Friday 11 a.m. - 6 p.m.
Saturday Closed
Sunday Closed
  • Lap Swim Hours: 11 a.m.-12 p.m.
  • Open Swim Hours: 12 p.m.-6 p.m.
  • Water Fitness Classes Hours: Mon-Fri, 4-5 p.m.
    • Class participants receive priority
    • Half of the pool will be used during this time
  • Reservation Priority System in place.
    • Season Pass holders (members) receive priority.

Contact Information:

Swimming Pool
A Avenue, Bldg. 336
New Cumberland, PA 17070

Phone: (717) 770-6476


*Please note, select facilities listed above were open during a previous Phase; furthermore, certain Programs may begin offering new services and/or could have changes to their processes or guidelines compared to a previous Phase.

All MWR Programs and Activities not listed comply with the previous Phase status.


MWR_COVID_Header Phase 3_728x90

While under Phase 3 (three), a majority of MWR Programs will return to Normal Operations; however, select MWR Programs and Activities MUST continue to implement precautionary measures to ensure the health and safety of our customers and staff.

Although these programs are OPEN, these procedures remain in place during Phase 3 in order to follow guidelines that have been put in place by the DLA Reconstitution PlanCDC and PA.GOV Health.

After 14 days and/or when Defense Distribution Center Susquehanna returns to HPCON 0 (zero), these procedures listed within the below will be reassessed by leadership to determine if they may return to the “business as usual” concept along with our other MWR Susquehanna Programs and Activities.

Use the below dropdown options to expand on the Phase 3 (three) procedures listed within.

Phase 3 (three):

Child and Youth Program (CYP)

Families will be accepted back into care by priority as identified by the DoD, then seniority level (date of enrollment) to allow for gradual increase of numbers until maximum occupancy is reached.  Parents will be notified a week in advance of their child returning.

The Child Development Center, School Age Services, and Parent Central Registration will ONLY resume normal operations and return to “business as usual” concept when Defense Distribution Center Susquehanna returns to HPCON 0.

Until that time, patrons are asked to continue following the above Phase 2 (two) procedures during Phase 3 (three) as well as continue to practice CDC recommended health and sanitation procedures.

Normal Hours of Operation:

Monday 5:45 a.m.-5:15 p.m. 
Tuesday 5:45 a.m.-5:15 p.m.
Wednesday 5:45 a.m.-5:15 p.m.
Thursday 5:45 a.m.-5:15 p.m.
Friday 5:45 a.m.-5:15 p.m.
Saturday Closed
Sunday Closed

Contact Information:

Child and Youth Program
J Avenue, Bldg. 255
New Cumberland, PA 17070

Phone: (717) 770-7360


Defense Dining Services

Defense Dining Services will continue to follow guidelines that have been put in place by the DLA Reconstitution Plan, CDC and PA.GOV Health.

The below Defense Dining Services remain open in Phase 3 (three); however, still continue to implement select procedures and precautionary measures to ensure the health and safety of our customers and staff.

  • DLA Headquarters Café, Bldg. 430
  • Grill Fresh Food Trailer
  • Inflight Café, Bldg. 2001
  • Café 311, NSA Mechanicsburg
  • Mobile Canteen
  • Grill Fresh Food Trailer

Phase 3 Procedures:

All patrons/guests are asked to follow all guidelines set forth by PA Department of Agriculture Health Department to the best of their abilities to include the below:

  • Wearing a mask is recommended but not mandatory, we will encourage guests to wear masks as recommended and will assume that anyone not wearing a mask has a medical condition.
  • Seating shall be limited to 10 patrons per table.
  • Patrons are asked to maintain social distancing requirements to the best of your abilities.
  • Patrons are encouraged to stay at home if you are experiencing any symptoms, have come in contact with anyone with COVID 19 or are otherwise sick. 
    • Symptoms: fever over 100.4, cough, shortness of breath, cold and/or flu like symptoms.
  • Patrons are encourage to get new plates, cups, and utensils (do not reuse them) in order to limit person to person contact.

Need MORE Details?

Go to the Defense Dining Services website (URL Link below) for more information and status updates at:

HTTPS://DEFENSEDINING.COM/

Please note: By clicking the link above, you will be re-directed to an external website.


Fitness Center

What's Open? 

  • Fitness Areas & Exercise Rooms open for use.
    • IMPORTANT: Reservations Required; Walk-ins will not be authorized.
    • Customer should call the Fitness Center (717) 770-6428 to make reservation in order to enter the facility.
    • Maximum Patrons: 50 people or less
    • Reservations must be made for ALL individual exercises (i.e. weight lifting, strength conditioning, cardio, etc.) and set routines (i.e. Beast Mode, Spring Fever, etc.).
  • Showers open for use
  • Locker Rooms available
    • Lockers are for Daily Use ONLY
    • Please wear a mask while in locker rooms if 6' social distancing cannot be maintained
  • Restrooms available for use
    • Wash your hands for 20 seconds
  • Group Fitness Classes (less than 25 people) resume.
    • Wellbeats
    • Aerobics
    • Yoga
  • PT Sessions authorized (less than 25 people) resume.
  • Micro-Fit Equipment available for use
    • Specialists on site for assistance and guidance, if needed
  • Fun Runs, Leagues, Court Play, & Sport Activities WITHOUT contact resume.
    • 5K Runs/Walks, Softball League, Tennis Tournament, Paddle Ball, etc.

What's Closed?

  • Court Play & Sport Activities WITH contact remain CLOSED (i.e. volleyball, basketball, etc.) 
    • This includes any team activity where players are contacting others with body sweat.
  • Saunas remain CLOSED
  • Steam Rooms remain CLOSED
    • *The above "Closed" portions & activities within the Fitness Center will reopen in Phase 4 (four) as described in AR 215-1 (when the installation returns to HPCON 0); however, social distancing (6') will be required by all patrons, at all times.

Phase 3 Procedures:

  • All procedures and reservation procedures remain the same as outlined in Phase 2 above.

Reservation Priority System / Eligibility:

  • First Priority for reservations from 6 a.m. to 12 p.m.
    • Active Duty Military
    • National Guard
    • Reservists
    • DLA First Responders (i.e. EMS, Fire, Police)
  • Second Priority for reservations from 12 p.m. to 6 p.m.
    • DOD and DLA civilian's
    • Medal of Honor recipients
    • Blue and Gold star families

Facility Procedures & Guidelines:

  • Practice Social Distancing (6') - This rule applies everywhere within the facility!
    • Recommend avoiding workouts that require a spotter (assisted lifting), unless they are a member of your household.
    • Select equipment or weights cannot or should not be used based on proximity of the patron beside you.
    • Reminder -- no handshakes or high-fives.
  • Use the correct door to enter and exit the Fitness Center.
    • Doors will be labeled as "IN" and "OUT"
    • Cleaning wet wipes will be available for patron use and located at the facility entrance/exit
  • Sanitation Stations strategically placed throughout the Fitness Center
    • Use cleaning wipes and CDC grade provided cleaners
    • Wipe down equipment before and after use
      • Our staff has increased cleaning procedures and times, however, we ask our customers to assist.

Entering & Exiting Facility Procedures:

  1. Make a Reservation:
    1. Call (717) 770-6428 to schedule your fitness time (walk-ins will NOT be authorized).
    2. Remember, select times will be limited to those who qualify as First Priority or Second Priority based off of the Reservation Priority System. All other patrons may need to be flexible with scheduling their fitness times if maximum capacity is reached.
  2. Entering:
    1. Use the clearly marked "IN" door.
    2. Wipe hands and door handles with wet wipe (cleaning wipes will be available at entrance)
    3. Throw away wipes after entering the facility (trashcan available for disposal)
  3. Check In:
    1. Proceed to Front Desk to swipe your key FOB
    2. Once signed in / registered proceed to your normal workout
  4. Working Out:
    1. Wipe down ALL equipment before and after use
    2. Practice Social Distancing (6') - rules apply everywhere within the Fitness Center.
    3. Select equipment or weights cannot or should not be used based on proximity of the patron beside you.
  5. Exiting:
    1. Pack up and prepare to depart quickly as other patrons are waiting to use facility.
    2. Pull a wet wipe from the cleaning wipe station located at the Exit.
    3. Use the clearly marked "OUT" door
    4. *IMPORTANT* Use the wet wipe on the door handle while departing the facility.
    5. Dispose of wet wipe in the trash can located outside the facility.

Normal Hours of Operation:

Monday 4:30 a.m.-7:30 p.m. 
Tuesday  4:30 a.m.-7:30 p.m. 
Wednesday  4:30 a.m.-7:30 p.m.
Thursday  4:30 a.m.-7:30 p.m.
Friday  4:30 a.m.-6:30 p.m.
Saturday  8 a.m.-1 p.m. 
Sunday  8 a.m.-1 p.m. 

Reservation Priority Times:

  • First Priority Hours: 6 a.m.-12 p.m.
  • Second Priority Hours: 12 p.m.-6 p.m.

Contact Information:

Fitness Center
15th Street, Bldg. 320
New Cumberland, PA 17070

Phone: (717) 770-6428


Susquehanna Club

We’re excited to have your special event at the Susquehanna Club and at we want to keep you, your guests and staff safe. 

DLA Phase 3 (PA Green) Occupancy:

50% of maximum occupancy is allowed during PA Green Phase and limits gatherings up to 250 people.

  • Riverside Ballroom 160/80 during green phase and DLA phase 3
  • Main Ballroom 240/120 during green phase and DLA phase 3 
  • Whole building 580/290 during green phase and DLA phase 3

Procedure Baselines:

We will be following the guidelines that have been put in place by The DLA Reconstitution Plan, CDC and PA.GOV Health.

Guidelines for Guests:

  • All clients, client’s guests and clients vendors are asked to follow all guidelines set forth by PA Department of Agriculture Health Department to the best of their abilities.
  • Wearing a mask is recommended but not mandatory, we will encourage clients and guests to wear masks as recommended and will assume that anyone not wearing a mask has a medical condition
  • Guest seating shall be limited to 10 guests per table
  • Arrange guest seating as to maintain social distancing requirements to the best of your abilities
  • Clients are encouraged to ask their guest to stay at home if they are experiencing any symptoms, have come in contact with anyone with COVID 19 or are otherwise sick.  Symptoms: fever over 100.4, cough, shortness of breath, cold and/or flu like symptoms
  • Encourage your guest to get new plates, cups, utensils and not reuse as to limit person to person contact

Guidelines that will be followed by the Susquehanna Club:

  • Follow all guidelines for safely gathering and food services based on PA Department of Agriculture Health Department guidelines, CDC & DLA Reconstitution
  • Sanitize all hard frequently touched surfaces before, during and after events including but not limited to tables, doors, chairs, counter tops, sinks, faucets, bathroom stalls and handles. 
  • Hand sanitizer stations will be placed in accessible areas throughout the club. 
  • Wearing a mask is recommended, we will encourage all staff to wear masks as recommended and will assume that anyone not wearing a mask has a medical condition
  • Staff to wear latex free gloves as per Servsafe Guidelines
  • All staff shall answer a health survey before each shift 
  • No staff shall report to work if they have come in contact with anyone experiencing symptoms 
  • No staff shall report to work if they are experiencing symptoms
  • Symptoms: fever over 100.4, cough, shortness of breath, cold and/or flu like symptoms
  • Use disposable cocktail plates, beverage cups, napkins and utensils during cocktail hour, cake service and beverage service. 
  • Encourage guest to dispose of their own disposable items by placing trash can in the ballroom
  • Guest are to get new plates, cups, utensils and not reuse as to limit person to person contact
  • Use single use service and food items when deemed appropriate.
  • Follow all established Servsafe Guidelines for safe food handling and service
  • Increase sanitization of all cook and prep areas during food preparation and service
  • Follow all established Servsafe Guidelines for proper presentation of all self service areas including but not limited to: Hors d’oeuvre station, buffets, beverage stations, and dessert stations.
  • Place markers on floor in all areas deemed necessary to encourage social distancing
  • Place Bar Line signs at bar to encourage social distancing 
  • Require DJ’s to make announcement throughout event to encourage social distancing, wash hands and wear a mask
  • Place appropriate signage encouraging guests to practice social distancing, wash hands and wear a mask
  • Alter room set up to encourage social distancing by maintaining 6’ between guest tables
  • Assist clients with guest seating arrangements as to maintain social distancing requirements to the best of our abilities

Hold Harmless:

  • All parties agree that they are attending said event of their own free will.
  • All parties shall hold harmless each other, including but not limited to clients, guests of clients, client vendors, and Susquehanna Club staff for any reported incidents of COVID 19 that may result from attending the event hosted by said client at Susquehanna Club.

A Special Note from the Susquehanna Club Management:

We look forward to helping you celebrate your dream wedding day at the Susquehanna Club. We are committed to providing you, your guest and our staff a save environment.

As new information becomes available to us be will be adjusting and modifying our plan to ensure you, your guests and our staff are in the safest environment possible. 

Thank you all again for your continued support, patients and understanding during this time. Please feel free to contact us at (717) 770-3030 with any questions or to book your next special event!

Sincerely,

Susquehanna Club Management

Normal Hours of Operation (Office Hours):

Monday Closed 
Tuesday  9 a.m.-3 p.m. 
Wednesday  9 a.m.-3 p.m.
Thursday  9 a.m.-3 p.m. 
Friday  9 a.m.-3 p.m.
Saturday  Closed 
Sunday  Closed
  • Additional times available by appointment.

OPEN - Returned to Normal Operations

All other MWR Susquehanna Programs and Activities NOT listed above are OPEN and ALL Precautionary Measures and/or Reopening Procedures listed in the above Phases (0-2) are no longer in place.  


***Please remember, if upward trajectories of local COVID-19 cases are observed or medical facilities become significantly burdened by the treatment of individuals who have contracted COVID-19, it is likely the HPCON level will be increased and facilities may implement restrictions moving back to a previous Phase (outlined above) or may temporarily close again.***

Patrons are asked to continue practicing CDC recommended health and sanitation procedures as preventative measures.

CDC.GOV WEBSITE

PA.GOV HEALTH WEBSITE

Please note: By clicking the link above, you will be re-directed to an external website. 

Thank you for understanding and we apologize for any inconveniences. Please direct questions to Ms. Spalding at (717) 770-6036.

PA.gov and CDC.gov websites are continuously updated, please make sure you refer to these sites for the most current information on COVID-19.

HTTPS://WWW.DLA.MIL/DISTRIBUTION/

https://www.health.pa.gov/

https://www.cdc.gov/

Gate Access Procedures

NO FEDERAL ENDORSEMENT IMPLIED.

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