{"id":82,"date":"2025-03-26T14:04:02","date_gmt":"2025-03-26T14:04:02","guid":{"rendered":"https:\/\/www.defensemwr.com\/richmond\/?page_id=82"},"modified":"2025-03-27T09:30:43","modified_gmt":"2025-03-27T09:30:43","slug":"ice","status":"publish","type":"page","link":"https:\/\/www.defensemwr.com\/richmond\/ice\/","title":{"rendered":"ICE"},"content":{"rendered":"<style>.kb-row-layout-id82_4b3341-1c > .kt-row-column-wrap{align-content:end;}:where(.kb-row-layout-id82_4b3341-1c > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:end;}.kb-row-layout-id82_4b3341-1c > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1720px;margin-left:auto;margin-right:auto;padding-top:134px;padding-right:20px;padding-bottom:40px;padding-left:20px;min-height:420px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id82_4b3341-1c{background-image:url('https:\/\/www.defensemwr.com\/wp-content\/uploads\/usa-flag-with-gradient.jpg');background-size:cover;background-position:center center;background-attachment:scroll;background-repeat:no-repeat;}.kb-row-layout-id82_4b3341-1c > .kt-row-layout-overlay{opacity:0.30;}.kb-row-layout-id82_4b3341-1c ,.kb-row-layout-id82_4b3341-1c h1,.kb-row-layout-id82_4b3341-1c h2,.kb-row-layout-id82_4b3341-1c h3,.kb-row-layout-id82_4b3341-1c h4,.kb-row-layout-id82_4b3341-1c h5,.kb-row-layout-id82_4b3341-1c h6{color:var(--global-palette9, #ffffff);}@media all and (max-width: 1024px){.kb-row-layout-id82_4b3341-1c > .kt-row-column-wrap{min-height:320px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id82_4b3341-1c > .kt-row-column-wrap{min-height:500px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id82_4b3341-1c alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-bottom\">\n<style>.kadence-column82_7f942f-9c > .kt-inside-inner-col,.kadence-column82_7f942f-9c > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column82_7f942f-9c > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column82_7f942f-9c > .kt-inside-inner-col{flex-direction:column;}.kadence-column82_7f942f-9c > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column82_7f942f-9c > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column82_7f942f-9c{position:relative;}@media all and (max-width: 1024px){.kadence-column82_7f942f-9c > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column82_7f942f-9c > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column82_7f942f-9c\"><div class=\"kt-inside-inner-col\"><style>.kadence-column82_eb0d2a-79{max-width:860px;margin-left:auto;margin-right:auto;}.wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-md-dir-vertical)>.kt-inside-inner-col>.kadence-column82_eb0d2a-79{-webkit-flex:0 1 860px;flex:0 1 860px;max-width:unset;margin-left:unset;margin-right:unset;}.kadence-column82_eb0d2a-79 > .kt-inside-inner-col,.kadence-column82_eb0d2a-79 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column82_eb0d2a-79 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column82_eb0d2a-79 > .kt-inside-inner-col{flex-direction:column;}.kadence-column82_eb0d2a-79 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column82_eb0d2a-79 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column82_eb0d2a-79{position:relative;}.kadence-column82_eb0d2a-79, .kt-inside-inner-col > .kadence-column82_eb0d2a-79:not(.specificity){margin-right:0px;margin-left:0px;}@media all and (min-width: 1025px){.wp-block-kadence-column.kb-section-dir-horizontal>.kt-inside-inner-col>.kadence-column82_eb0d2a-79{-webkit-flex:0 1 860px;flex:0 1 860px;max-width:unset;margin-left:unset;margin-right:unset;}}@media all and (max-width: 1024px){.kadence-column82_eb0d2a-79 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.wp-block-kadence-column.kb-section-sm-dir-vertical:not(.kb-section-sm-dir-horizontal):not(.kb-section-sm-dir-specificity)>.kt-inside-inner-col>.kadence-column82_eb0d2a-79{max-width:860px;-webkit-flex:1;flex:1;margin-left:auto;margin-right:auto;}.kadence-column82_eb0d2a-79 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column82_eb0d2a-79\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading82_482a33-71, .wp-block-kadence-advancedheading.kt-adv-heading82_482a33-71[data-kb-block=\"kb-adv-heading82_482a33-71\"]{margin-bottom:40px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading82_482a33-71 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading82_482a33-71[data-kb-block=\"kb-adv-heading82_482a33-71\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading82_482a33-71 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading82_482a33-71[data-kb-block=\"kb-adv-heading82_482a33-71\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h1 class=\"kt-adv-heading82_482a33-71 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading82_482a33-71\">ICE<\/h1>\n<\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id82_e22ddc-8c > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id82_e22ddc-8c > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id82_e22ddc-8c > .kt-row-column-wrap{column-gap:80px;row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1480px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:120px;padding-right:20px;padding-bottom:0px;padding-left:20px;grid-template-columns:minmax(0, calc(40% - ((80px * 1 )\/2)))minmax(0, calc(60% - ((80px * 1 )\/2)));}.kb-row-layout-id82_e22ddc-8c > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id82_e22ddc-8c > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id82_e22ddc-8c > .kt-row-column-wrap{padding-top:60px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id82_e22ddc-8c alignnone has-theme-palette8-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column82_bebbd2-de > .kt-inside-inner-col,.kadence-column82_bebbd2-de > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column82_bebbd2-de > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column82_bebbd2-de > .kt-inside-inner-col{flex-direction:column;}.kadence-column82_bebbd2-de > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column82_bebbd2-de > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column82_bebbd2-de{position:relative;}@media all and (max-width: 1024px){.kadence-column82_bebbd2-de > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column82_bebbd2-de > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column82_bebbd2-de\"><div class=\"kt-inside-inner-col\"><style>.kb-image82_0d55d3-3d .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image82_0d55d3-3d size-full\"><img decoding=\"async\" src=\"https:\/\/www.defensemwr.com\/battlecreek\/wp-content\/uploads\/ICE_blue_tn7.jpg\" alt=\"\" class=\"kb-img wp-image-797\"\/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column82_0c19d3-cf > .kt-inside-inner-col,.kadence-column82_0c19d3-cf > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column82_0c19d3-cf > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column82_0c19d3-cf > .kt-inside-inner-col{flex-direction:column;}.kadence-column82_0c19d3-cf > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column82_0c19d3-cf > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column82_0c19d3-cf{position:relative;}@media all and (max-width: 1024px){.kadence-column82_0c19d3-cf > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column82_0c19d3-cf > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column82_0c19d3-cf\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading82_2b4092-19, .wp-block-kadence-advancedheading.kt-adv-heading82_2b4092-19[data-kb-block=\"kb-adv-heading82_2b4092-19\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading82_2b4092-19 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading82_2b4092-19[data-kb-block=\"kb-adv-heading82_2b4092-19\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading82_2b4092-19 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading82_2b4092-19[data-kb-block=\"kb-adv-heading82_2b4092-19\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading82_2b4092-19 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading82_2b4092-19\">Understanding the Interactive Customer Evaluation (ICE) System<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading82_8f3d0d-a4, .wp-block-kadence-advancedheading.kt-adv-heading82_8f3d0d-a4[data-kb-block=\"kb-adv-heading82_8f3d0d-a4\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading82_8f3d0d-a4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading82_8f3d0d-a4[data-kb-block=\"kb-adv-heading82_8f3d0d-a4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading82_8f3d0d-a4 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading82_8f3d0d-a4[data-kb-block=\"kb-adv-heading82_8f3d0d-a4\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading82_8f3d0d-a4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading82_8f3d0d-a4\">The Interactive Customer Evaluation (ICE) system is a critical tool that allows organizations to gather focused customer feedback efficiently. In the context of Family &amp; Morale, Welfare, and Recreation (Family &amp; MWR), the ICE system plays a vital role in understanding customer needs and preferences. By leveraging this system, Family &amp; MWR can take a customer-centric approach to enhance their services and program offerings. This proactive method ensures that the services remain relevant, engaging, and beneficial to the community Family &amp; MWR serves.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id82_eecae8-31 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id82_eecae8-31 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id82_eecae8-31 > .kt-row-column-wrap{column-gap:80px;row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1480px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:120px;padding-right:20px;padding-bottom:0px;padding-left:20px;grid-template-columns:minmax(0, calc(60% - ((80px * 1 )\/2)))minmax(0, calc(40% - ((80px * 1 )\/2)));}.kb-row-layout-id82_eecae8-31 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id82_eecae8-31 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id82_eecae8-31 > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(1 of *:not(style)){order:2;}}@media all and (max-width: 1024px){.kb-row-layout-id82_eecae8-31 > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(2 of *:not(style)){order:1;}}@media all and (max-width: 1024px){.kb-row-layout-id82_eecae8-31 > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(3 of *:not(style)){order:12;}}@media all and (max-width: 1024px){.kb-row-layout-id82_eecae8-31 > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(4 of *:not(style)){order:11;}}@media all and (max-width: 1024px){.kb-row-layout-id82_eecae8-31 > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(5 of *:not(style)){order:22;}}@media all and (max-width: 1024px){.kb-row-layout-id82_eecae8-31 > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(6 of *:not(style)){order:21;}}@media all and (max-width: 1024px){.kb-row-layout-id82_eecae8-31 > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(7 of *:not(style)){order:32;}}@media all and (max-width: 1024px){.kb-row-layout-id82_eecae8-31 > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(8 of *:not(style)){order:31;}}@media all and (max-width: 767px){.kb-row-layout-id82_eecae8-31 > .kt-row-column-wrap{padding-top:60px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id82_eecae8-31 > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(1 of *:not(style)){order:2;}.kb-row-layout-id82_eecae8-31 > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(2 of *:not(style)){order:1;}.kb-row-layout-id82_eecae8-31 > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(3 of *:not(style)){order:12;}.kb-row-layout-id82_eecae8-31 > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(4 of *:not(style)){order:11;}.kb-row-layout-id82_eecae8-31 > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(5 of *:not(style)){order:22;}.kb-row-layout-id82_eecae8-31 > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(6 of *:not(style)){order:21;}.kb-row-layout-id82_eecae8-31 > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(7 of *:not(style)){order:32;}.kb-row-layout-id82_eecae8-31 > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(8 of *:not(style)){order:31;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id82_eecae8-31 alignnone has-theme-palette8-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column82_ee8884-9a > .kt-inside-inner-col,.kadence-column82_ee8884-9a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column82_ee8884-9a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column82_ee8884-9a > .kt-inside-inner-col{flex-direction:column;}.kadence-column82_ee8884-9a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column82_ee8884-9a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column82_ee8884-9a{position:relative;}@media all and (max-width: 1024px){.kadence-column82_ee8884-9a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column82_ee8884-9a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column82_ee8884-9a\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading82_9ecf2e-d2, .wp-block-kadence-advancedheading.kt-adv-heading82_9ecf2e-d2[data-kb-block=\"kb-adv-heading82_9ecf2e-d2\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading82_9ecf2e-d2 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading82_9ecf2e-d2[data-kb-block=\"kb-adv-heading82_9ecf2e-d2\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading82_9ecf2e-d2 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading82_9ecf2e-d2[data-kb-block=\"kb-adv-heading82_9ecf2e-d2\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading82_9ecf2e-d2 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading82_9ecf2e-d2\">Enhancing Services through Customer Feedback<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading82_b8bd2f-db, .wp-block-kadence-advancedheading.kt-adv-heading82_b8bd2f-db[data-kb-block=\"kb-adv-heading82_b8bd2f-db\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading82_b8bd2f-db mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading82_b8bd2f-db[data-kb-block=\"kb-adv-heading82_b8bd2f-db\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading82_b8bd2f-db img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading82_b8bd2f-db[data-kb-block=\"kb-adv-heading82_b8bd2f-db\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading82_b8bd2f-db wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading82_b8bd2f-db\">Family &amp; MWR sites under the Defense Logistics Agency (DLA) utilize the ICE system to collect valuable insights directly from their clientele. The feedback gathered through ICE is analyzed to identify areas of improvement and potential innovations in services and programs. This customer-driven data informs decision-making processes, allowing Family &amp; MWR to tailor their offerings more effectively. The focus on continuous improvement underscores the organization\u2019s commitment to maintaining high levels of customer satisfaction, recognizing that satisfied customers are integral to the success of DLA and Family &amp; MWR missions.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column82_9431e2-ae > .kt-inside-inner-col,.kadence-column82_9431e2-ae > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column82_9431e2-ae > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column82_9431e2-ae > .kt-inside-inner-col{flex-direction:column;}.kadence-column82_9431e2-ae > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column82_9431e2-ae > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column82_9431e2-ae{position:relative;}@media all and (max-width: 1024px){.kadence-column82_9431e2-ae > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column82_9431e2-ae > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column82_9431e2-ae\"><div class=\"kt-inside-inner-col\"><style>.kb-image82_a7015b-f5 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image82_a7015b-f5 size-large\"><img decoding=\"async\" src=\"https:\/\/www.defensemwr.com\/battlecreek\/wp-content\/uploads\/comment-2-1024x768.jpg\" alt=\"\" class=\"kb-img wp-image-798\"\/><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id82_deb228-89 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id82_deb228-89 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id82_deb228-89 > .kt-row-column-wrap{column-gap:80px;row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1480px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:120px;padding-right:20px;padding-bottom:120px;padding-left:20px;grid-template-columns:minmax(0, calc(40% - ((80px * 1 )\/2)))minmax(0, calc(60% - ((80px * 1 )\/2)));}.kb-row-layout-id82_deb228-89 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id82_deb228-89 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id82_deb228-89 > .kt-row-column-wrap{padding-top:60px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id82_deb228-89 alignnone has-theme-palette8-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column82_3c6535-c5 > .kt-inside-inner-col,.kadence-column82_3c6535-c5 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column82_3c6535-c5 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column82_3c6535-c5 > .kt-inside-inner-col{flex-direction:column;}.kadence-column82_3c6535-c5 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column82_3c6535-c5 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column82_3c6535-c5{position:relative;}@media all and (max-width: 1024px){.kadence-column82_3c6535-c5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column82_3c6535-c5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column82_3c6535-c5\"><div class=\"kt-inside-inner-col\"><style>.kb-image82_e45a56-39 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image82_e45a56-39\"><img decoding=\"async\" src=\"https:\/\/www.defensemwr.com\/battlecreek\/wp-content\/uploads\/comment-1.jpg\" alt=\"\" class=\"kb-img wp-image-799\"\/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column82_5a9189-16 > .kt-inside-inner-col,.kadence-column82_5a9189-16 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column82_5a9189-16 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column82_5a9189-16 > .kt-inside-inner-col{flex-direction:column;}.kadence-column82_5a9189-16 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column82_5a9189-16 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column82_5a9189-16{position:relative;}@media all and (max-width: 1024px){.kadence-column82_5a9189-16 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column82_5a9189-16 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column82_5a9189-16\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading82_7b440f-e8, .wp-block-kadence-advancedheading.kt-adv-heading82_7b440f-e8[data-kb-block=\"kb-adv-heading82_7b440f-e8\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading82_7b440f-e8 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading82_7b440f-e8[data-kb-block=\"kb-adv-heading82_7b440f-e8\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading82_7b440f-e8 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading82_7b440f-e8[data-kb-block=\"kb-adv-heading82_7b440f-e8\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading82_7b440f-e8 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading82_7b440f-e8\">The Importance of Customer Satisfaction<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading82_92f1ec-d8, .wp-block-kadence-advancedheading.kt-adv-heading82_92f1ec-d8[data-kb-block=\"kb-adv-heading82_92f1ec-d8\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading82_92f1ec-d8 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading82_92f1ec-d8[data-kb-block=\"kb-adv-heading82_92f1ec-d8\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading82_92f1ec-d8 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading82_92f1ec-d8[data-kb-block=\"kb-adv-heading82_92f1ec-d8\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading82_92f1ec-d8 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading82_92f1ec-d8\">Ensuring customer satisfaction is of utmost importance for DLA Family &amp; MWR. Each site is dedicated to providing the best possible experience to their patrons, and the ICE system is a cornerstone of this commitment. By inviting feedback and actively listening to the voices of their customers, Family &amp; MWR can address issues promptly and implement changes that reflect the needs and desires of the community. This ongoing dialogue fosters a sense of community trust and loyalty, reinforcing the organization&#8217;s reputation as a responsive and caring service provider.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading82_7a25c4-23, .wp-block-kadence-advancedheading.kt-adv-heading82_7a25c4-23[data-kb-block=\"kb-adv-heading82_7a25c4-23\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading82_7a25c4-23 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading82_7a25c4-23[data-kb-block=\"kb-adv-heading82_7a25c4-23\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading82_7a25c4-23 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading82_7a25c4-23[data-kb-block=\"kb-adv-heading82_7a25c4-23\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading82_7a25c4-23 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading82_7a25c4-23\">You can see that the ICE system is more than just a feedback tool; it is a bridge between customers and service providers, enabling continuous improvement and ensuring that Family &amp; MWR can offer programs that resonate with and enrich the community.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id82_638254-1a > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id82_638254-1a > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id82_638254-1a > .kt-row-column-wrap{column-gap:32px;row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1480px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:140px;padding-right:20px;padding-bottom:140px;padding-left:20px;}.kb-row-layout-id82_638254-1a > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id82_638254-1a > .kt-row-column-wrap{grid-template-columns:repeat(4, minmax(0, 1fr));}.kb-row-layout-id82_638254-1a > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id82_638254-1a > .kt-row-column-wrap{column-gap:20px;row-gap:20px;padding-top:60px;padding-bottom:60px;grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 1024px){.kb-row-layout-id82_638254-1a > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}@media all and (max-width: 767px){.kb-row-layout-id82_638254-1a > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id82_638254-1a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id82_638254-1a alignnone has-theme-palette7-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-4-columns kt-row-layout-equal kt-tab-layout-two-grid kt-mobile-layout-row kt-row-valign-middle kb-theme-content-width\">\n<style>.kadence-column82_7004bb-3a > .kt-inside-inner-col,.kadence-column82_7004bb-3a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column82_7004bb-3a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column82_7004bb-3a > .kt-inside-inner-col{flex-direction:column;}.kadence-column82_7004bb-3a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column82_7004bb-3a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column82_7004bb-3a{position:relative;}@media all and (max-width: 1024px){.kadence-column82_7004bb-3a > .kt-inside-inner-col{display:flex;flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column82_7004bb-3a{text-align:center;}.kadence-column82_7004bb-3a > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column82_7004bb-3a\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading82_8dd073-5b, .wp-block-kadence-advancedheading.kt-adv-heading82_8dd073-5b[data-kb-block=\"kb-adv-heading82_8dd073-5b\"]{margin-bottom:40px;font-size:3rem;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading82_8dd073-5b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading82_8dd073-5b[data-kb-block=\"kb-adv-heading82_8dd073-5b\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading82_8dd073-5b img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading82_8dd073-5b[data-kb-block=\"kb-adv-heading82_8dd073-5b\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading82_8dd073-5b, .wp-block-kadence-advancedheading.kt-adv-heading82_8dd073-5b[data-kb-block=\"kb-adv-heading82_8dd073-5b\"]{font-size:2rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading82_8dd073-5b, .wp-block-kadence-advancedheading.kt-adv-heading82_8dd073-5b[data-kb-block=\"kb-adv-heading82_8dd073-5b\"]{margin-bottom:var(--global-kb-spacing-xs, 1rem);}}<\/style>\n<h2 class=\"kt-adv-heading82_8dd073-5b wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading82_8dd073-5b\">Advertise With Us<\/h2>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns82_baa134-32{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns82_baa134-32 .kt-button{font-weight:normal;font-style:normal;}.kt-btns82_baa134-32 .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns82_baa134-32 .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns82_baa134-32 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns82_baa134-32 .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns82_baa134-32 .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns82_baa134-32 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns82_baa134-32 .kt-btn-wrap-0 .kt-button:focus{background:#444444;}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn.kb-btns82_baa134-32{justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns82_baa134-32\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn82_8b9d90-f1.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn82_8b9d90-f1.kb-button{color:var(--global-palette9, #ffffff);background:var(--global-palette4, #2D3748);text-transform:uppercase;}.wp-block-kadence-advancedbtn .kb-btn82_8b9d90-f1.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn82_8b9d90-f1.kb-button:focus{color:var(--global-palette9, #ffffff);}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn82_8b9d90-f1.kb-button{margin-bottom:var(--global-kb-spacing-xs, 1rem);}}<\/style><a class=\"kb-button kt-button button kb-btn82_8b9d90-f1 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/www.defensemwr.com\/richmond\/about-us\/contact-us\/\"><span class=\"kt-btn-inner-text\">Explore advertising options<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column82_414c1e-1e > .kt-inside-inner-col{display:flex;}.kadence-column82_414c1e-1e > .kt-inside-inner-col,.kadence-column82_414c1e-1e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column82_414c1e-1e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column82_414c1e-1e > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column82_414c1e-1e > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column82_414c1e-1e > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column82_414c1e-1e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column82_414c1e-1e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column82_414c1e-1e{position:relative;}@media all and (max-width: 1024px){.kadence-column82_414c1e-1e > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column82_414c1e-1e > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column82_414c1e-1e\"><div class=\"kt-inside-inner-col\"><style>.kb-image82_bcbd0f-e3 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image82_bcbd0f-e3 size-full\"><img decoding=\"async\" src=\"https:\/\/www.defensemwr.com\/wp-content\/uploads\/aftpromo-1.jpg\" alt=\"\" class=\"kb-img wp-image-365\"\/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column82_562a64-4f > .kt-inside-inner-col{display:flex;}.kadence-column82_562a64-4f > .kt-inside-inner-col,.kadence-column82_562a64-4f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column82_562a64-4f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column82_562a64-4f > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column82_562a64-4f > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column82_562a64-4f > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column82_562a64-4f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column82_562a64-4f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column82_562a64-4f{position:relative;}@media all and (max-width: 1024px){.kadence-column82_562a64-4f > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column82_562a64-4f > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column82_562a64-4f\"><div class=\"kt-inside-inner-col\"><style>.kb-image82_ba08a5-17 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image82_ba08a5-17 size-full\"><img decoding=\"async\" src=\"https:\/\/www.defensemwr.com\/wp-content\/uploads\/vettixpromo19-1.jpg\" alt=\"\" class=\"kb-img wp-image-367\"\/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column82_463aa6-38 > .kt-inside-inner-col{display:flex;}.kadence-column82_463aa6-38 > .kt-inside-inner-col,.kadence-column82_463aa6-38 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column82_463aa6-38 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column82_463aa6-38 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column82_463aa6-38 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column82_463aa6-38 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column82_463aa6-38 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column82_463aa6-38 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column82_463aa6-38{position:relative;}@media all and (max-width: 1024px){.kadence-column82_463aa6-38 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column82_463aa6-38 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column82_463aa6-38\"><div class=\"kt-inside-inner-col\"><style>.kb-image82_0a3c2c-69 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image82_0a3c2c-69 size-full\"><img decoding=\"async\" src=\"https:\/\/www.defensemwr.com\/wp-content\/uploads\/unnamed-1.png-1.jpg\" alt=\"\" class=\"kb-img wp-image-366\"\/><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>ICE Understanding the Interactive Customer Evaluation (ICE) System The Interactive Customer Evaluation (ICE) system is a critical tool that allows organizations to gather focused customer feedback efficiently. In the context of Family &amp; Morale, Welfare, and Recreation (Family &amp; MWR), the ICE system plays a vital role in understanding customer needs and preferences. By leveraging&#8230;<\/p>\n","protected":false},"author":31,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-82","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ICE - Richmond<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.defensemwr.com\/richmond\/ice\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ICE - Richmond\" \/>\n<meta property=\"og:description\" content=\"ICE Understanding the Interactive Customer Evaluation (ICE) System The Interactive Customer Evaluation (ICE) system is a critical tool that allows organizations to gather focused customer feedback efficiently. 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