What do I need to do to request a refund for Disney Tickets by the August 27, 2020 deadline?

As a reminder, your best bet is to try to extend your tickets or use them for credit. Our office typically does not perform refunds, but due to our current circumstances, we are working with customers on to attempt to help them receive refunds.

If you would like to attempt to receive a refund on your Disney tickets, please email us at dscc.mwr.itr@dla.mil NO LATER THAN AUGUST 27, 2020, and include a picture of the tickets or vouchers you wish to return, and the reason you wish to return them. We will then contact Disney to request a refund on your behalf.

Next, you would need to return you tickets or vouchers to the ITR Office. Since our office is currently closed, this would require you to schedule a day/time to drop off your tickets to the ITR Office September 3-4. In the event your refund can be processed, if you paid via credit card, your refund will go back on the card used for the original purchase. If check or cash was used, you will be issued a check form our headquarters office, please expect some delays with this process.

I purchased tickets at ITR, and i want to use my tickets at a later date. Can my park tickets be extended?

Most vendors have allowed some type of extension on their tickets.  Universal Orlando’s 2019 Military special, which expired in March of 2020, has now been extended until Dec 31st, 2020.  The 2020 Universal Orlando Military Special has not been extended beyond the original date of Dec 31st, 2020.  Universal’s regular discounted Civilian tickets have been extended 365 days from the originally date of purchase, AND now you also have the option to receive a credit toward the purchase of new tickets at the gate (customer would be responsible to pay the difference plus tax). [UPDATE] Disney World Military Salute tickets will expire on September 26, 2021, but also have the option to be used toward credit toward a future ticket purchase at the gate. Fast Passes would also be added by cast members at the gate (customer would be responsible to pay the difference plus tax). 

Will i get a refund on my park tickets?

Your best bet is to try to extend your tickets or use them for credit.  Our office typically does not perform refunds, but due to our current circumstances, we are working with customers on a case by case basis to attempt to receive refunds.

If you would like to attempt to receive a refund, please email us at dscc.mwr.itr@dla.mil and include a picture of the tickets or vouchers you wish to return, and the reason you wish to return them.  We will then contact the vendor to request a refund on your behalf.

Next, you would need to return you tickets or vouchers to the ITR Office.  Since our office is currently closed, this would require you to mail the tickets to us.  We recommend obtaining a tracking number and requesting a signature upon receipt. Please note, this step may take several weeks due to office closures and mail delays.  In the event your refund can be processed, if you paid via credit card, your refund will go back on the card used for the original purchase.  If check or cash was used, you will be issued a check form our headquarters office, please expect some delays with this process.

 

 

 

I want to purchase tickets to visit a Park or Attraction now – is that possible?

As parks begin making announcements to re-open, we appreciate your patients as we await guidelines and procedures for future ticket reservations. Currently, we are temporarily unable to sell tickets at this time, as our vendors have placed a hold on sales through Military ticketing offices. We will update our website with information as soon as we can begin reselling tickets. In the meantime, you can check with the Park of your interest to purchase tickets through them.

I purchased tickets for a Broadway Across America show that was cancelled – when will I get my refund?

We will begin to reach out to our Patrons to process Broadway Across America refunds once the ITR Office reopens. Each Patron will need to bring in the physical tickets and the credit card used for payment in order complete the refund transaction. If you paid with cash or check it, your refund will be issued via check and will take a little longer, as your check will be mailed from our headquarters to our ITR Office.  If you'd like to speed up this process, feel free to reach out to us at dscc.mwr.itr@dla.mil.

When will the ITR Office reopen?

Unfortunately, we don’t have a re-opening date at this time. We are working hard on plans to make sure that when we are permitted to open, we can do so quickly and provide a safe environment for our customers and staff. Please keep an eye on our website for updates. Feel free to reach out to us at dscc.mwr.itr@dla.mil with any further questions. We can’t wait to see you all again soon.
NEW Hours of Operation
Monday8:00am - 4:00pm
Tuesday8:00am - 4:00pm
Wednesday8:00am - 4:00pm
Thursday8:00am - 4:00pm
Friday8:00am - 4:00pm
Saturdayclosed
Sundayclosed
please note:  we are closed the last business day of each month for inventory.
Contact Us

Location:  Building 20

(614) 692-1111

Email Us

DSCC-MWR-Website-ICE-Icon-rev