I purchased tickets at ITR, and i want to use my tickets at a later date. Can my park tickets be extended?

Most vendors have allowed some type of extension on their tickets.  Universal Orlando’s 2019 Military special, which expired in March of 2020, has now been extended until Dec 31st, 2020.  The 2020 Universal Orlando Military Special has not been extended beyond the original date of Dec 31st, 2020.  Universal’s regular discounted Civilian tickets have been extended 365 days from the originally date of purchase, AND now you also have the option to receive a credit toward the purchase of new tickets at the gate (customer would be responsible to pay the difference plus tax). [UPDATE] Disney World Military Salute tickets will expire on September 26, 2021, but also have the option to be used toward credit toward a future ticket purchase at the gate. Fast Passes would also be added by cast members at the gate (customer would be responsible to pay the difference plus tax). 

Will i get a refund on my park tickets?

Your best bet is to try to extend your tickets through the vendor or use them for credit. ITR cannot provide refunds at this time.



I want to purchase tickets to visit a Park or Attraction now – is that possible?

As parks begin making announcements to re-open, we appreciate your patients as we await guidelines and procedures for future ticket reservations. Currently, we are temporarily unable to sell tickets at this time, as our vendors have placed a hold on sales through Military ticketing offices. We will update our website with information as soon as we can begin reselling tickets. In the meantime, you can check with the Park of your interest to purchase tickets through them.

When will the ITR Office reopen?

Unfortunately, we don’t have a re-opening date at this time. We are working hard on plans to make sure that when we are permitted to open, we can do so quickly and provide a safe environment for our customers and staff. Please keep an eye on our website for updates. Feel free to reach out to us at dscc.mwr.itr@dla.mil with any further questions. We can’t wait to see you all again soon.
NEW Hours of Operation
Monday8:00am - 4:00pm
Tuesday8:00am - 4:00pm
Wednesday8:00am - 4:00pm
Thursday8:00am - 4:00pm
Friday8:00am - 4:00pm
please note:  we are closed the last business day of each month for inventory.
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Location:  Building 20

(614) 692-1111

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